Windows 10: Calculator app crashing for one specific user on domain

One of our domain users was having an issue with an unrelated program and, since we had very little information to go on, we removed her local profile from the PC and had her start over from scratch. Since then, her calculator app crashes as it's launching. It will open a blue window and then immediately close. It still works for other users logged into the same PC though. We have tried the following steps in this order trying to resolve this issue for her:

• Terminated the app
• Reset the app
• Performed a Windows update to 1903 (I think it was 1809 previously)
• Uninstalled then re-installed the app (uninstalling wasn't an option prior to the update)
• We've tried re-registering the apps using this powershell script:
  • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}
• Ended the Runtime Broker background process
• Ran the built in Windows App troubleshooter and rebooted afterwards
• Ran WSReset.exe

These were most of the solutions I could find by searching. Is there any other possible solution? I don't want to remove and recreate her profile again since that would be a pain for her to do for the second time in two days and it's not guaranteed to work since that's what sparked this issue in the first place.


Thanks for any help or suggestions you have.


***Original title: Windows 10 Calculator app crashing as soon as it launches***

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Calculator app crashing for one specific user on domain

One of our domain users was having an issue with an unrelated program and, since we had very little information to go on, we removed her local profile from the PC and had her start over from scratch. Since then, her calculator app crashes as it's launching.
It will open a blue window and then immediately close. It still works for other users logged into the same PC though. We have tried the following steps in this order trying to resolve this issue for her:

• Terminated the app
• Reset the app
• Performed a Windows update to 1903 (I think it was 1809 previously)
• Uninstalled then re-installed the app (uninstalling wasn't an option prior to the update)
• We've tried re-registering the apps using this powershell script:
  • Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}
• Ended the Runtime Broker background process
• Ran the built in Windows App troubleshooter and rebooted afterwards
• Ran WSReset.exe

These were most of the solutions I could find by searching. Is there any other possible solution? I don't want to remove and recreate her profile again since that would be a pain for her to do for the second time in two days and it's not guaranteed to
work since that's what sparked this issue in the first place.

Thanks for any help or suggestions you have.

***Original title: Windows 10 Calculator app crashing as soon as it launches***

 

Calculator app crashing for one specific user on domain

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that one of the users is unable to open the Calculator app in your work environment. I certainly see that you have tried troubleshooting extensively on this issue and I appreciate your efforts and the information that you have provided.



Based on the information that you have provided, if other users, assuming in the same OU are able to access the application on the machine, then it could be a profile issue. However, I certainly understand the difficulty if you have to work on the
profile aspects.



What we can try is, we can uninstall the Calculator App using PowerShell command and then re-install the app through Microsoft Store.

1. Press Windows + X keys together and click on
   Windows PowerShell (Admin)
   
2. Now type in the following command and hit
   Enter to uninstall Calculator: Get-AppxPackage *windowscalculator* | Remove-AppxPackage
   
3. Open Microsoft Store and download the
   Calculator app
   

If the user is able to access the Calculator app on other Windows 10 computer, then you can assume that the issue is local to the machine.



You may also check
Configure access to Microsoft Store for client computers, if it may help.



However, if the issue persists, I would recommend you to post your query in

TechNet Forums as that would be the right direction for issues related to domain environment.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows 10 Calculator error

Hi,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer few questions to narrow down the issue.

• • 
    Is the computer connected to the domain?
    
  • 
    Did you try the same using Administrator account?
    
  • 
    Is the issue specific to Calculator App?
    

I suggest you to sign out from the current account, restart the computer and log in with Microsoft Account and check if it helps to resolve the issue.

Please reply to us with the required information. We will be happy to help.


Thank you.