Windows 10: Call from Microsoft mentioning infection of my computer

Hello,


Today i received a call, of a woman named Jennifer and with an Indian english pronounce.


She said she was informing me that she was representing Microsoft and she called from this portuguese mobile number: 912 076 150.


She alerted me that Microsoft was receiving many messages of an infection on my home pc.


She than tryed that me accessed my home pc and so that she would try to help solving the problem.


She talked about the product key, but we scheduled the phone call to another day, because i wasn't with my pc in front of me.


What should i do about this phone call?


Is this a scheme or not?


Rgds,


Hugo

:)

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

Infected computer

It would help to know some more details...

How to ask an effective question

How to include a screenshot in your post

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See if this free, multi-step guide help:

Remove adware, pop-ups and virus from Windows 10 (Removal Guide)

You might want to use this free tool:


How to find and clean malware infections with Emsisoft ...

or

see this wiki:
List of Malware Removal Tools

Suggestion to read:

Best Practices for Safe Computing - Prevention of Malware Infection

especially
Supplementing your Anti-Virus Program with Anti-Malware Tools

 

steps taken for infected Pc's.


Hi:

There is no one set of "boilerplate", "cookbook" or standard steps.
Each computer is unique.
Each malware infection is unique.
Proper diagnosis, cleanup and repair depends on the particular infection and the system that is infected.
The process can be tedious and time-consuming, often requiring the use of multiple powerful tools, in the proper sequence.
Many of them can actually damage the system if deployed improperly by untrained computer users.

Bottom line:
Malware cleanup is best done with *customized* support provided by trained individuals who know what tools to use and how to use them.

There are a few folks with such expertise here at this forum (I am not one of them).
And there are a number of reputable computer disinfection fora where trained malware removal experts provide free, custom assistance.

Cheers,