Windows 10: camera and usb connection problems

i have a canon powershot s330 camera and it is saying it is a retired camera on canon website is there way i can just make it pop up on my usb devices to get to my photos on it i went into properties and is giveing me a code 28 i am on windows 11

:)

 

download pictures or anything with my camera USB PORT ERRORS

Hi John,

To take a closer look, can you send a screenshot of the error you're getting when trying to connect the camera to the computer? What troubleshooting steps have you taken so far? Are you able to connect the camera to another computer? Have you tried checking
all your USB ports? What about using a different cable to connect the camera to the USB port?

In the meantime, I suggest running the Hardware and Devices troubleshooter to scan your computer, identify the problems, and attempt to fix the issues automatically.
You may refer to the steps below:

1. Press Windows key + R and type Control Panel.
2. Type troubleshooting in the search bar and click on Troubleshooting.
3. Click on Hardware and Devices.
4. Follow the steps from the wizard to run the troubleshooter.

If the troubleshooter can't identify the problem or fix the issue, try reinstalling your USB drivers.

1. Press Windows key + R and type devmgmt.msc to open
   Device Manager.
2. Expand Universal Serial Bus controllers.
3. Right-click the first USB controller under Universal Serial Bus controllers, and then click on
   Uninstall to remove it.
4. Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
5. Restart the computer. Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

Let me know how it goes.

 

ENTO USB Camera

Hi Ralph,

For us to properly install your USB camera, we need to make sure first that the camera is still detected on your computer. Do access your Device Manager and see if the camera is still there. If so, we suggest that you run the
Hardware and Devices troubleshooter to help us diagnose and address the problem.

To access Hardware and Devices troubleshooter, follow the steps below:

• Press the Windows key, then type in Troubleshooting.
  
• Click on Troubleshooting once it's up.
• On the left panel, click View all.
• Look for Hardware and Devices.
• Click it and follow on-screen instructions.

Update us on how it goes.

Regards.

 

+Connecting Camera

Hi Ernest,

Thanks for posting in the Microsoft community.

I appreciate your interest on windows 10.

Before to begin with troubleshooting,I would like
you to answer the following questions:

• 
  Provide me the make/model of pc and camera?
  
• 
  Did you get any error message?
  

I would suggest you to follow the steps below:

Step 1:Update the driver

After the install to Windows 10, the drivers for the camera may have not been Installed. I would suggest that you install the drivers for the camera and check.

a. Move the mouse to bottom left corner and right-click on the
“Start” icon.

b. Select ‘Device manager’.

c. Expand ‘Camera”, right-click on the adapter and select update ‘update driver software’

step 2: Run the hardware troubleshooter.

To do so, open Control Panel
> troubleshooting> Hardware and Sound >
Hardware and Devices.

follow the instructions.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.