Windows 10: Camera app not working

My camera screen is showing black when it has worked previously. I have checked all the settings, updated the driver, and uninstalled and reinstalled the app. Nothing is working. I am not sure what else to do.

:)

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

Teams app camera does not work?

Hello Perelini Lameko-Masoe,

Welcome to Microsoft Community.



It seems that you are having an issue about Teams camera not working. That is very annoying. I will do my best to help you. Here are some of my suggestions:



If your camera isn’t working in Microsoft Teams, here are some troubleshooting steps you can try:

1. Check for Updates:
   
   • Make sure you have the latest Windows update or update installed.
     
   • In Teams, go to Settings and Check for updates.
     
2. Close Other Apps and Restart:
   
   • Close any other apps that might be using your camera (like Skype or FaceTime).
     
   • If you’re using an external camera, unplug it and plug it back in.
     
   • Restart your device; sometimes a simple reboot can resolve camera issues.
     
3. Make a Test Call:
   
   • Open Teams, click your profile picture, and go to Settings > Devices.
     
   • Under Audio Settings, select Make a test call.
     
   • Follow the instructions from Test Call Bot to check if your mic, speaker, and camera are working.
     
4. Check App Permissions:
   
   • On Windows, open Settings > Privacy & security > Camera.
     
   • Turn on Let apps access your camera and ensure Microsoft Teams (work or school) is allowed.
     
   • If already enabled, toggle it off and back on.
     
   • Restart your device after making changes.
     
5. Update Drivers:
   
   • If using an external webcam or if your camera isn’t working in Windows 10, check your drivers.
     
   • Follow step-by-step instructions for checking your Windows drivers.
     

I hope it can solve your problem.

Thank you for your patience and cooperation.



Best Regards,

William.S- MSFT

 

WINDOWS 10 CAMERA APP NOT WORKING

Hi,

We appreciate your time and effort for getting back to us.

If you are referring to the Camera app then, I suggest you to uninstall the apps which came inbuilt with Windows 10 using Windows Powershell and reinstall using Windows Store. Follow the below steps:

• Open the Start menu, type Windows PowerShell in the
  search bar.
• Right click on the Windows PowerShell and select Run as administrator.
  
• Enter the below command to reinstall the Camera app.
  

get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage



After performing the above steps, install the Camera app form the Windows Store.

Reference: Refer to the following Microsoft article on
Camera app and webcams help.

How to use the Camera app - Microsoft Support

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.