Windows 10: camera not working ?

the light is on, but I only get a blank like an anonymous selfie on social media with no live camera. Video nor Photos.

this is a brand new idea pad, my updates are current, everything else works fine...please tell me it's something simple, that takes as long as it takes me to henpeck this message and request for technical support.


Christopher Keefe

213 265-5781

:)

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!

 

Camera not working

Hi Khem,

Corrupted or outdated drivers may be the possible cause why your camera is not working properly. To efficiently assist you, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Are you getting any error messages? If yes, could you provide us a screenshot?
• Have you tried updating your webcam driver?
• What is the make and model of you tablet?

Meanwhile, we suggest that you follow the steps in these articles on how to troubleshoot your camera:

• Windows can't find or start the camera
• Camera app and webcams help

Let us know if you need further assistance.

 

Camera does not work.

To isolate your concern, we suggest that you uninstall the camera through Device Manager. To do this, follow the steps below:

• In the Search box, type Device
  Manager and press Enter.
• Navigate to Imaging devices.
• Expand the Imaging devices tree by clicking on the adjacent arrow.
• Look for your device, right-click then select Properties.
• Click on the Driver tab, then choose Uninstall button.

Let the system restarts to complete the process. Take note that the camera may not work if there are other applications which are still open that uses the same device, we suggest that after uninstalling the device you can proceed with launching the application
to check if the issue persists.

Give us an update with the outcome.