Windows 10: Camera Says its Closed and Will Not Let Me Fix it

Context: I bought a new Onn touchscreen laptop in September for classes over zoom. I couldn't access zoom, and had to switch out of S mode because it was unavailable on the app store. Now my camera says that it's disconnected, but when I go to turn it on, it won't let me. I've tried to switch S mode back on, but the security and update tab in settings wont open. Very frustrated as this is a new laptop and would really like to fix it myself if possible.

:)

 

Windows 10 Camera opens, shows nothing, then closes

Hi,

Thank you for posting the query on Microsoft Community.

• What is the make and model of the computer?
• Did you make any changes prior to this issue?

It could be due to missing/corrupt drivers or missing updates.

I suggest you to try the steps provided in the link below and check.

Fix Windows Camera app problems with USB web cameras

http://windows.microsoft.com/en-US/Windows-10/fix-windows-camera-app-problems-with-usb-web-cameras

For reference: Camera app and webcams help
How to use the Camera app

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Windows 10 update issue - camera

Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.

What is the make and model of the camera?

I would suggest you to make sure the camera is installed properly and listed under Device Manager.

Follow these steps:

• Press “Windows key + X” from keyboard.
• Select “Device Manager” option from the list.
• Check if the Camera is listed in the devices list.

If it is not listed then the Camera driver is not installed. I would suggest you to run “Hardware and Devices” troubleshooter to diagnose and fix the issue.

If the camera is listed in the device manager, then perform the following troubleshooting methods:

Method 1:

You may try running the Hardware and Device troubleshooter and check if it helps.

a. Press Windows Key +R, type Control Panel.

b. Type troubleshooting in the search bar, click on troubleshooting.

c. Click on Hardware and Sound, click on Hardware and Devices.

d. Follow the steps from the wizard to run the troubleshooter.

Method 2:

If that doesn’t work, then I would suggest you to perform troubleshooting steps from the link “What
to do if you have problems with an app” to diagnose and fix if the issue is with Camera app.

Method 3:

If this doesn’t fix the issue, I would suggest you to uninstall the camera from Device Manager then reinstall it and then check if this fixes the issue.

Follow these steps:

• Press “Windows key + X” from the keyboard.
• Select “Device Manager” option.
• Search for Camera, then right click and select “Uninstall”.
• Then restart the computer.
• Download the latest driver from the Manufacturer’s website and install it.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

 

Sound and camera

Hi Riel,

Troubleshooter did not fix the problem. Any other suggestion?

Thanks.

Jose