Windows 10: Can a missing HDR certification in Win 11 cause a game to not allow the enabling of HDR and...

Hi, I’m running into a situation where Win 11 does not recognize my monitor’s HDR certificate and I’m wondering if this could be related to a problem with a game I’ve been trying to troubleshoot an issue in. First, I have logged a bug with the Dev team and posted on the official Discord server already but it's been awhile with no response. The game is Path of Titans which uses the Unreal 5 engine. The problem with POT is I cannot get HDR enabled in the game and I cannot enable any ray-tracing effects. Strangely enough, I had it working, then it stopped following an error with my old

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Windows HDR and HDR certifications

In my laptop display settings I have HDR capability however with the Sony HDR Bravia X9055RJ television I use as a monitor it tells me the HDR certification is missing. I purchased this TV directly from Sony so I contacted, or rather was contacted by, Sony support who told me to just ignore it.
I have since then contacted the HDR alliance to find out more about this HDR certification, what it's implications are, why it matters, and what it could possibly mean for me if it is missing from my device but they have neglected to respond to my inquiry.
I have also noticed that when I originally purchased the computer and linked the secondary monitor (TV) to my device that it listed two separate displays available in the display settings menu. I have since had a number of issues related with windows and am yet to hear any resolution on any of the feedbacks I have submitted through the feedback portal and thus have been forced to do a fresh installation of windows with the help of microsoft support and their directions. In doing so I now find that if I look into my display settings it no longer lists two separate monitors as 1 and 2 but now displays monitor 1|2.
So my question is how do I force my computer to recognize the two separate displays as two separate displays and not as a split screen display?
And if you have any information for me on the HDR certification that would also be appreciated.

 

HDR Certification not found

Subject: Inquiry Regarding HDR Certification Issue on ASUS VivoBook Pro 14 OLED

Dear Microsoft Support Team,

I hope this message finds you well. I am writing to seek assistance with an issue I've encountered on my ASUS VivoBook Pro 14 OLED laptop, Model: M3400QA KW512WS, which is advertised as supporting High Dynamic Range (HDR) display technology.

The problem I am facing is that when I navigate to the display settings on my laptop, I am unable to locate any HDR Certification information or confirmation. As HDR is an essential feature for my laptop and its display capabilities, I am concerned about this discrepancy and would like to ensure that HDR is functioning as intended.

I have checked for Windows updates and made sure that my graphics drivers are up to date, but I still cannot find any indication of HDR Certification. I believe that my laptop should be HDR-certified based on the manufacturer's specifications.

I kindly request your assistance in resolving this issue and ensuring that my ASUS VivoBook Pro 14 OLED laptop is correctly recognized as HDR-certified by the Windows operating system. If there are any specific steps, updates, or settings adjustments that I need to undertake to enable HDR Certification, please provide guidance on how to proceed.

I appreciate your prompt attention to this matter and look forward to receiving your guidance and support in resolving the HDR Certification issue on my laptop. If additional information is required, please do not hesitate to let me know, and I will provide it promptly.

Thank you for your assistance.

 

HDR Certification not found

Hi Prajwal,

I am , a fellow Microsoft user like you.

To check HDR certification, go to Settings > System > Display > Advanced display. Ensure 'Display 1: Internal Display' is selected for your device's display info.

If HDR certification isn't listed, I recommend reaching out to ASUS support for further assistance.