Windows 10: Can anyone help explain why I can't use Pos Printer after upgrading to Windows 10?

I upgraded my windows 7 to windows 10 and now my Retail software won't run because of printer drivers. The printer I am using is Epson TM-T82ii. Retail software is TDC Shopkeeper 6.4

:)

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Post Windows 10 upgrade- No PDF printer

Hi Anurag,

Thank you for posting the query on Microsoft Community.

Did you install the printer after upgrading to Windows 10?

Refer the link below and check if it helps.

Adobe Acrobat Learn & Support

I suggest you to run the Printer Troubleshooter and check if it helps.

• In Search window type Troubleshooting and click on it to open it.
• Click on Hardware and Sound.
• Then click on Printer to run the troubleshooter. Follow onscreen steps.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

USB Printer Port vanished following Windows 10 upgrade

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you follow the steps below and see if they help:

Method 1: Printer troubleshooter.

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Printer. Please provide a password if asked for it and click ok. (Follow the onscreen instructions)
  

Method 2: Update you printer drivers.

Follow the steps to update the audio drivers:

• 
  Press Windows key + R key. Type "devmgmt.msc" and click Enter.
  
• 
  Expand the Printers.
  
• 
  Double-click on the Printer.
  
• 
  In Properties, go to Drivers Tab and click on Update.
  
• 
  Restart the computer and check.
  

Method 3: Manually install your printer.

Click on the link below and follow the steps to manually install a printer. (also applicable for Windows 10)

Fix printer connection and printing problems in Windows - Microsoft Support

Hope this helps. Please respond if you have further related queries.

Regards,