Windows 10: Can anyone help me on this to resolve the BSoD on HP laptops .

Discus and support Can anyone help me on this to resolve the BSoD on HP laptops . in Windows 10 Drivers and Hardware to solve the problem; dumps pointed to same driver: IMAGE_NAME: ntkrnlmp.exe. STACK_TEXT: ffffc080`065f7498 fffff800`9e8245db : 00000000`0000001e ffffffff`c0000005... Discussion in 'Windows 10 Drivers and Hardware' started by kantha GuruM, Jul 27, 2018.

  1. KANTHA GURUM
    kantha GuruM Win User

    Can anyone help me on this to resolve the BSoD on HP laptops .


    dumps pointed to same driver: IMAGE_NAME: ntkrnlmp.exe.


    STACK_TEXT:

    ffffc080`065f7498 fffff800`9e8245db : 00000000`0000001e ffffffff`c0000005 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx

    ffffc080`065f74a0 fffff800`9e99d5c2 : ffffc080`065f7c98 ffffc080`065f7d30 00000000`00000001 ffffab8e`00000400 : nt!KiDispatchException+0x23b

    ffffc080`065f7b50 fffff800`9e99a5bf : ffffab8e`e130c710 00000000`00020000 ffffc080`065f8078 ffffc080`065f7e80 : nt!KiExceptionDispatch+0xc2

    ffffc080`065f7d30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x3ff



    THREAD_SHA1_HASH_MOD_FUNC: 2e9ab7e93b3f60731b8608f9c5cc37cdb42d594f


    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d8c297248f736862fb5820ad835e754aa4ca0f9d


    THREAD_SHA1_HASH_MOD: d084f7dfa548ce4e51810e4fd5914176ebc66791


    FOLLOWUP_IP:

    nt!KiDispatchException+23b

    fffff800`9e8245db cc int 3


    FAULT_INSTR_CODE: a68b4ccc


    SYMBOL_STACK_INDEX: 1


    SYMBOL_NAME: nt!KiDispatchException+23b


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: nt


    IMAGE_NAME: ntkrnlmp.exe


    DEBUG_FLR_IMAGE_TIMESTAMP: 5b1a130c


    STACK_COMMAND: .thread ; .cxr ; kb


    BUCKET_ID_FUNC_OFFSET: 23b


    FAILURE_BUCKET_ID: 0x1E_nt!KiDispatchException


    BUCKET_ID: 0x1E_nt!KiDispatchException


    PRIMARY_PROBLEM_CLASS: 0x1E_nt!KiDispatchException


    From XYZ:


    STACK_TEXT:

    ffffba01`2fb9a8f8 fffff803`74397569 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx

    ffffba01`2fb9a900 fffff803`74393c19 : ffffba01`00000012 ffff7c13`229baac4 ffffa48e`9bc32180 ffffa48e`9bc32140 : nt!KiBugCheckDispatch+0x69

    ffffba01`2fb9aa40 fffff803`7430bb85 : ffffa48e`9c4562e0 ffffa48e`87ec7bc0 ffffba01`2fb9b1d0 ffffba01`2fb9ac40 : nt!KiPageFault+0x519

    ffffba01`2fb9abd0 fffff805`1d49e396 : ffffba01`00000000 ffffba01`2fb9ac40 ffffba01`2fb9b1d0 00000000`00000000 : nt!KeResetEvent+0x25

    ffffba01`2fb9ac00 fffff805`1d4a418b : 00000000`00000000 00000000`000000ff ffffa48e`8b82ae00 fffff803`7cfa1dab : NTFS!NtfsNonCachedIo+0x436

    ffffba01`2fb9aea0 fffff805`1d4a571a : ffffba01`2fb9b1d0 ffffa48e`9c4562e0 ffffa48e`87ec7bc0 00000000`02600000 : NTFS!NtfsNonCachedUsaWrite+0x67

    ffffba01`2fb9af30 4d4c3030`30315453 : 314b5231`2d353330 00000000`00003237 00000000`00000000 00000000`00000000 : NTFS!NtfsCommonWrite+0xeda

    ffffba01`2fb9b1a0 314b5231`2d353330 : 00000000`00003237 00000000`00000000 00000000`00000000 00000037`4d535200 : 0x4d4c3030`30315453

    ffffba01`2fb9b1a8 00000000`00003237 : 00000000`00000000 00000000`00000000 00000037`4d535200 5a543545`445a0000 : 0x314b5231`2d353330

    ffffba01`2fb9b1b0 00000000`00000000 : 00000000`00000000 00000037`4d535200 5a543545`445a0000 00000000`00005748 : 0x3237



    THREAD_SHA1_HASH_MOD_FUNC: 104bbc3776392b1425975596250d0c7a8d7b42f5


    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 71f672d5d69f92900157caac194235851711e9f1


    THREAD_SHA1_HASH_MOD: dee71f9cbf76cb1932a43ff0ef5bbcfb69be94b3


    FOLLOWUP_IP:

    nt!KeResetEvent+25

    fffff803`7430bb85 f00fba2907 lock bts dword ptr [rcx],7


    FAULT_INSTR_CODE: 29ba0ff0


    SYMBOL_STACK_INDEX: 3


    SYMBOL_NAME: nt!KeResetEvent+25


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: nt


    IMAGE_NAME: ntkrnlmp.exe


    DEBUG_FLR_IMAGE_TIMESTAMP: 5a9ca12c


    STACK_COMMAND: .thread ; .cxr ; kb


    BUCKET_ID_FUNC_OFFSET: 25


    FAILURE_BUCKET_ID: AV_nt!KeResetEvent


    BUCKET_ID: AV_nt!KeResetEvent


    PRIMARY_PROBLEM_CLASS: AV_nt!KeResetEvent


    and from XYZ:


    STACK_TEXT:

    ffffa10b`57341328 fffff800`498f32bd : 00000000`0000001e ffffffff`c0000005 00000000`01000000 00000000`00000008 : nt!KeBugCheckEx

    ffffa10b`57341330 fffff800`49a43042 : c00000bb`f9560000 8a000000`17d93121 ffffa10b`57341ab8 00000000`00000000 : nt!KiDispatchException+0x58d

    ffffa10b`573419e0 fffff800`49a3fbbf : c00000bb`f956b700 00000000`00000001 ffffcc89`ebb4fcb0 ffffcc89`fe0e3a50 : nt!KiExceptionDispatch+0xc2

    ffffa10b`57341bc0 00000000`01000000 : 00000051`00000028 0000000b`0000005a 00000000`00000000 4d4c3030`30315453 : nt!KiPageFault+0x3ff

    ffffa10b`57341d50 00000051`00000028 : 0000000b`0000005a 00000000`00000000 4d4c3030`30315453 314b5231`2d353330 : 0x1000000

    ffffa10b`57341d58 0000000b`0000005a : 00000000`00000000 4d4c3030`30315453 314b5231`2d353330 00000000`00003237 : 0x00000051`00000028

    ffffa10b`57341d60 00000000`00000000 : 4d4c3030`30315453 314b5231`2d353330 00000000`00003237 00000000`00000000 : 0x0000000b`0000005a



    THREAD_SHA1_HASH_MOD_FUNC: 2e9ab7e93b3f60731b8608f9c5cc37cdb42d594f


    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c271607aaddf50fb1dd43e22f19afc93e33dcb02


    THREAD_SHA1_HASH_MOD: d084f7dfa548ce4e51810e4fd5914176ebc66791


    FOLLOWUP_IP:

    nt!KiDispatchException+58d

    fffff800`498f32bd 90 nop


    FAULT_INSTR_CODE: cccccc90


    SYMBOL_STACK_INDEX: 1


    SYMBOL_NAME: nt!KiDispatchException+58d


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: nt


    IMAGE_NAME: ntkrnlmp.exe


    DEBUG_FLR_IMAGE_TIMESTAMP: 5b3f12f4


    STACK_COMMAND: .thread ; .cxr ; kb


    BUCKET_ID_FUNC_OFFSET: 58d


    FAILURE_BUCKET_ID: 0x1E_c0000005_X_nt!KiDispatchException


    BUCKET_ID: 0x1E_c0000005_X_nt!KiDispatchException


    PRIMARY_PROBLEM_CLASS: 0x1E_c0000005_X_nt!KiDispatchException

    :)
     
    kantha GuruM, Jul 27, 2018
    #1
  2. ZEEBA#
    Zeeba# Win User

    My hp laptop wont turn on

    This is a frequent problem am sure as you have already seen from online searches.

    Flea power is usually the culprit here, basically its residual power that remains on the computer even after thecomputer has been shutdown. You can drain the flea power with the steps the other answers have suggested.

    • Disconnecting the battery and adapter
    • Press the hardpress the power button for 30 seconds
    • This should clear the flea power

    If this doesnt work, read this article its about
    a dell inspiron     but the same applies for you hp. It has some detailed step by step instructions
     
    Zeeba#, Jul 27, 2018
    #2
  3. PHILLIP PIO
    Phillip Pio Win User
    PAGE_FAULT_IN_NONPAGED_AREA iaStorAV.sys BSOD on boot even with setup drive

    Hi,

    About your issue regarding BSOD in your HP laptop. Please answer the question's below:

    • Were there any changes prior to the issue?
    • What troubleshooting steps have you done so far?

    We'll look forward to your response.
     
    Phillip Pio, Jul 27, 2018
    #3
  4. MUSSELS
    Mussels Win User

    Can anyone help me on this to resolve the BSoD on HP laptops .

    HP Laptop help (fixed)

    does that laptop have two GPU's?

    I was going to suggest external monitor, but you seem to have done that already
     
    Mussels, Jul 27, 2018
    #4
Thema:

Can anyone help me on this to resolve the BSoD on HP laptops .

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