Windows 10: Can anyone look at my trouble shooting files and tell me why I sometimes get a Blue Screen...

Microsoft Troubleshooting Upload Files.zip

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Blue Screen problem

Hi,

The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

• Were there any changes prior to the issue?
• What is the exact error messages?
• Can you please provide us the screenshot of the blue screen error?

To isolate the issue, we suggest to check this article:
Troubleshoot blue screen errors. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.

 

Why I don't get the trouble shooting option?

Steps:

1. move the mouse cursor on the power icon
   
2. push down the Shift key
   
3. right click on the power icon (a menu will pop up)
   
4. select the restart
   

On the restart screen, I only have the "turn off your computer" option, but nothing else. What I need is the "trouble shooting" option and I have seen the option in many online tutorials. Why I don't get the option?

BTW, there are two other ways to get the restart screen, using a repair disk and searching on UEFL. And this question is related to my other question.

 

blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step