Windows 10: can anyone tell me why this event keeps happening. pc will just shut down full black screen...

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 6/16/2023 8:25:11 PM Event ID: 41 Task Category: 63 Level: Critical Keywords: 70368744177664,2 User: SYSTEM Computer: DESKTOP-B5BSIH1 Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 41 8 1 63 0 0x8000400000000002 913 System DE

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Black screen

i did the steps nothing happens theres still a black screen and i also did the haed shut down as u said and nothing happens still black and i have a pc

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.