Windows 10: Can I easily try to fix a few USB ports that don't seem to work properly or is replacement...

2 of the 4 USB ports on the front of my Windows 10 HP EliteDesk 800 G1computer and 1 on the back will recognize that I've just plugged something in by making a bell noise but then they don't connect the device that I've just plugged in & have it show up in File Explorer. I've had to put a piece of masking tape over those ports so that I'll never try to use them. Is there anything that I can do, or is it just probably a physical issue & they're broken?2 of them are the faster USB 3.0 ports and 1 is a USB 2.0 port.I'm sure no technical expert and even replacing them isn't something

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

USB ports stopped working

Nope, no yellow alerts or missing drivers. One of the 3 ports continues to work properly.

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The seller is sending me a free replacement. Thanks for all the suggestions, y'all!

 

USB ports not working properly

If, you haven't, you may want to install the chipset drivers. Here, under the "optional downloads" tab, "South Bridge Driver".

Also, that external drive... is it powered by a power supply or the hub?
If it is powered by (an internal or an external) independent power supply; try un-plugging usb cable from the computer usb port. Turn it on and let it power cycle on, then, plug it into the usb port.

If it is hub powered, it may be the port being not able to supply the correct current for the drive using usb 2.0.

If it is a usb 3.0 drive that is hub powered, then the above may be the problem, if you are trying to use a usb 2.0 port to power it, as usb 2.0 spec is to supply 100mA max to a unit, which, may request up to five units for a total of 500mA; where as, usb 3.0 (with the correct cable) will supply 150mA per unit, which, may request up to six units for a total of 900mA max.

You can, also, try this: Hardware devices are not working or are not detected in Windows from Welcome to the Fix it Solution Center
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