Windows 10: Can I get back the games I lost after resetting my computer?

1 month ago I reset my laptop and after resetting I couldn't see my game lego star wars the skywalker saga that I bought from microsoft store. I paid 20 euros for it and now I don't have it. Can somebody help me.

:)

 

update to windows 10, lost access to games on computer

Hi Mindy,

Thanks for posting your query on Microsoft Community.

We regret for the inconvenience caused and we will try our best to resolve the issue.

To assist you better, please provide few details.

• 
  Do you receive any error message, while trying to play the game?
  
• 
  What is the make and model of your computer?
  

I suggest you uninstall the game and install it in compatibility mode and check if it helps.

Follow the below steps:

Step 1: Uninstall the game.

1) Press Windows key + x and select Program and features.

2) Right click on the Disney fairies and click on
Uninstall.

3) Repeat step 1 and 2 for another game also.

Step 2: Install the game in compatibility mode and check if it helps.

To install a program in compatibility mode, refer to the below link:

Make older apps or programs compatible with Windows - Microsoft Support

Note: Applies to Windows 10 as well.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Game Bar freezes Computer

Hi,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.



To understand the issue better please provide us more information.

• 
  What is the model number of the computer?
  
• 
  Which game are you trying to play?
  
• Try playing other games and check what the status is.

Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

Method 1

I recommend you to uninstall/reinstall the display driver and check. Follow the below steps:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for display adapter and click on it to expand.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic display driver.
  

If this doesn’t help to fix the issue. I suggest you to update the display driver. Skip step3 from the above steps and right click on the
device and click on update.

Method 2.

If the above method did not help to fix the issue, I would suggest you to
go to the computer manufacturer website and download the latest display adapter driver. Visit the below link:

http://www.intel.com/content/www/us...for-5th-generation-intel-core-processors.html



Method 3.

For the sound issue try the below steps.

Step 1.

I suggest you to uninstall/reinstall the sound adapter driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Now click on Sound, video and game controllers
  to expand, right click on the device and click on uninstall.
  
• 
  Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
  

If the issue still persist, try the below steps.

Step 2.

I suggest you to update the audio driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• Now click on Sound, video and game controllers and right click on it and
  update the software.

Hope this helps. Keep posting us with the status we will be glad to help you.

 

Counter Strike 1.6 (Game) Windows 10 Fall Creators Update mouse problem.

Thanks for the update and for performing the troubleshooting steps provided above. If this is an issue with the mouse driver, we would highly recommend contacting your computer manufacturer for any updates for the mouse driver.

For additional steps, we suggest that you perform the steps below:

Reset the game from the Settings menu.

• 
  Click Start and click Settings.
  
• 
  Select System.
  
• 
  Select Apps and features.
  
• 
  Find the game and click Advanced options.
  
• 
  Click Reset. You need to restart your computer to let the changes take effect.
  

Should you need further assistance, feel free to contact us anytime.