Windows 10: Can I get free technical support for the serious problems I have with my Microsoft Store?

We opened a Company developers account that appears to have the access of an individual. In addition, we uploaded our code signing certificate and it did not update the publisher identifier. In addition, when we downloaded our software, it was not code signed as the documentation said it would be. In addition, the software was not locked so I copied it from the computer and copied it onto another computer and it ran without issue. I do not understand what we could have done to create these problems. Any assistance would be appreciated. Otherwise, we need to look for another solution outside of

:)

 

Issues while accessing Microsoft Store and contacting Microsoft Support

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while accessing Microsoft Store and while connecting to Microsoft Support. For further clarity on the issue, please respond to the questions below.

1. Are you aware of any changes made to the PC prior to which you weren’t facing this issue?
   
2. Which build version of Windows 10 are you using currently?
   

Meanwhile, I would suggest you to follow the steps mentioned below and see if that helps.



Method 1:



Try resetting the Microsoft Store cache and see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’
   
2. In Run dialog box, type ‘wsreset.exe’ and hit enter.
   
3. Wait for the Store to launch again and try using it.
   

You can also refer the article
Microsoft Store doesn't launch



Method 2:



Try running the Store app troubleshooter and see if that helps. Kindly follow the steps to run the troubleshooter.

1. Select Start button, and then select
   Settings > Update & Security >
   Troubleshoot
   
2. Then from the list select Windows
   Store apps > Run the
   troubleshooter.
   
3. Follow the on-screen instructions.
   

Method 3:



Try re-registering the Store app and see if that helps.

1. Press and hold the Windows
   key + X.
   
2. Select Windows PowerShell (Admin).
   
3. Type the command and hit Enter on the keyboard:
   Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
   
4. Restart the PC.
   

Regarding contacting Microsoft Support, you can
get in touch with our Live Technical support team by calling them. Please refer the article

Global Customer Service phone numbers to get the Customer support number as per your country.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsoft Store Problem

Hi,

There are times that you’ll encounter an error that the account doesn’t exist if the account name was misspelled. It can also be related to a conflict that has occurred with the Store app. To resolve this concern, we suggest that you check this
article for the steps that you can use.

Also, here are the troubleshoot steps that you can follow to isolate if the issue is with the Store app:

• Check for
  connection problem.
• Check if you have the correct time and location settings. Go to Settings
  > Time & Language.
• Reset Microsoft Store cache:
  

• Press Windows + R keys to launch the run command box.
• Type WSReset, then try launching Microsoft and sign in.

We're just here if you need further help.

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help