Windows 10: Can I get some help with this microsoft whiteboard issue

So ever since updating my microsoft whiteboard app I am unable to access it without being required to sign in, This has been very difficult as I need to use it without wifi at times, what can I do to ensure I am able to use it without always being required to log in?

:)

 

Microsoft Whiteboard Problem

Hi Davidcz84,



I go through the post carefully, as for the issue, here are some suggestions:

1. If you have any antivirus software, please quit them temporarily and check the result.
   
2. Try sign out your account from the app, restart devices, sign in back and check the result.
   
3. To check if the issue related to your network, try connecting to another network and check the result.
   
4. If you are using Word and school account that is managed by your organization, please make sure you have authentication app required by your organization installed on your devices.
   
5. Try use whiteboard for the web and check the result: Microsoft Whiteboard
   

If the issue still persists, could you please share information below with us?

1. Can you use whiteboard for the web normally?
   
2. Which kind of accounts you are using for signing whiteboard? Account crated by yourself or account assigned by your organization?
   

Regards,

Clark

 

Microsoft whiteboard

Hi AbulaisShomrat,



Thank you for querying in this forum.



From your description, it seems that you have installed Microsoft Whiteboard, but you cannot open it successfully.



If my understanding is right, for the situation you encountered, we do understand the inconvenience caused and apologize for it. And we have tested it on our side and we cannot reproduce the same situation as yours.

And given this situation, we’d give you some suggestions below and hope that will help you:

1. You can go to Windows Settings > Apps > Microsoft Whiteboard > Advanced > click Repair and Reset to check if it will help.
   
2. You can also refer to this article: How to perform a clean boot in Windows to reboot your computer in clean boot to check if the same problem will occur. You can determine whether a background program is interfering with your game or program.
   

At the same time, to better understand your situation, could you provide the information below?

1. May I know if you are using Microsoft 365 business account or Microsoft 365 personal account?
   
2. Could you provide the version of Microsoft Whiteboard? You can go to Windows Settings > Apps > Microsoft Whiteboard > Advanced and provide the screenshot of it.
   
3. May I know if you downloaded Microsoft Whiteboard from Microsoft Store?
   

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!



Best Regards,

Sukie

 

My whiteboards disappeared.

Hello PaigeLuben

Im Juliet and Im happy to help you

If you're referring to the whiteboard application that comes pre-installed with Windows 11, and it seems to have disappeared from your computer, you can try the following steps to troubleshoot the issue:

1. Search for the whiteboard app:

Click on the Start button and type "Whiteboard" in the search bar. Check if the app appears in the search results. If it does, click on it to open the application.

2. Check the app list:

Right-click on the Start button and select "Apps and Features" from the menu. Scroll through the list of installed apps and see if the whiteboard app is listed. If it is, click on it and see if there is an option to launch or reinstall the app.

3. Windows Store:

Open the Microsoft Store app on your Windows 11 computer. Search for "Whiteboard" in the store's search bar. If the whiteboard app is available in the store, you should be able to install or update it from there.

4. Reset or reinstall the app:

If none of the above steps work, you can try resetting or reinstalling the whiteboard app. Open Settings, go to Apps > Apps & features, find the whiteboard app in the list, and click on it. From there, you may find options to reset or uninstall the app. Afterward, you can try reinstalling it from the Microsoft Store.

I hope this helps Let me know what happens.