Windows 10: Can I please get help from Microsoft about how to do something with the challenge phrase?

Discus and support Can I please get help from Microsoft about how to do something with the challenge phrase? in Windows 10 Gaming to solve the problem; I can't log into my laptop because of the challenge phrase deal. I've reset my laptop but it's still going back to this phase thing. I've been trying... Discussion in 'Windows 10 Gaming' started by David Pierce1, Aug 21, 2023.

  1. DAVID PIERCE1
    David Pierce1 Win User

    Can I please get help from Microsoft about how to do something with the challenge phrase?


    I can't log into my laptop because of the challenge phrase deal. I've reset my laptop but it's still going back to this phase thing. I've been trying to get help for over a month now. This is a new laptop and I've had no problems with it till this challenge phrase thing has popped up!

    :)
     
    David Pierce1, Aug 21, 2023
    #1
  2. ANTHONYLABRAMONTE
    AnthonyLabramonte Win User

    challenge phrase

    Hi and thanks for reaching out. My name is Anthony.

    I'm Independent Advisor and I'm happy to assist you.

    I came across to your post and wanted to assist.I hope we can work together to find a solution for you.

    First, "Challenge Phrase" is a new approach taken by Microsoft to thwarting brute force attacks or cyber trespassers. This attack involves a simple process of trying all common or likely PIN codes over and over until the correct code is finally discovered.
    When a PIN gets entered incorrectly four times in a row, users are sent to a different screen where they are requires to enter a specific phrase.

    May I know what are you trying to do before the challenge phrase prompted?

    And what do you mean by nothing happens? Did this mean you where directed to another windows?

    Kindly give further details so I can suggest or give you a step by step procedure to fix this.

    Thank you and Keep Safe.
     
    AnthonyLabramonte, Aug 21, 2023
    #2
  3. MITCHELL - MSFT
    Mitchell - MSFT Win User
    Challenge phrase

    Hello Aleena Sheikh,



    Welcome to Microsoft Community.



    The challenge phrase does not require you to write it down. In general, after you have entered the wrong Pin number several times, you will see the prompt:

    If you want to enter it again, enter challenge phrase A1B2C3

    A1B2C3 is the challenge phrase. Since you have remembered the correct password, please enter the correct password after entering.

    If you are currently stuck in a certain step, or have encountered a problem that cannot be explained by the text, I welcome you to provide the corresponding screenshot here so that I can better understand.

    If anything is unclear, please do not hesitate to let me know.



    Best regards,

    Mitchell - | Microsoft community support expert from MSFT
     
    Mitchell - MSFT, Aug 21, 2023
    #3
  4. IAMMULTIPURPOSE
    IamMultipurpose Win User

    Can I please get help from Microsoft about how to do something with the challenge phrase?

    Challenge Phrase

    I keep getting the request for a challenge phrase and do not know it. How do I change the challenge phrase?
     
    IamMultipurpose, Aug 21, 2023
    #4
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Can I please get help from Microsoft about how to do something with the challenge phrase?

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