Windows 10: Can I recover a GroupMe account without the email or phone number?

I've lost access to both my email and phone number associated with an old GroupMe account. Without this information, is there any way I can recover my old account?

:)

 

There is a GroupMe account with my daughter's phone number but someone else's email. She cannot receive the reset emails so how can she create her own account?

Hello MARK LAHAYE

Thank you for posting in Microsoft Community.

It seems like you have an issue recovering your GroupMe account. Let’s work together in finding the best resolution to this issue.

Here are the steps you can take to resolve this issue:

• Go to the Forgot Password page on GroupMe.
  
• Enter your daughter’s phone number.
  
• Select ‘Reset password’, then follow the instructions.
  

If your daughter still can’t access her account after these steps, I recommend contacting GroupMe Support. They should be able to help you recover the account.

Remember, it’s important to keep your personal information secure. In the future, consider enabling two-step verification for added security. This will require re-verification of the phone number each time two-step verification is turned off or on again.

We look forward to your next response.

Regards,



Microsoft Community Moderator

 

Microsoft account and phone number linked

Microsoft account password recovery requires two verification codes being sent using two different verification methods. Each Microsoft account has at least two verification methods, the phone number and additional email address which are asked and required when you set up a new Microsoft account with a new hotmail.com or outlook.com email or using a third party email.

When the thief who got your phone tries to recover your password, all your verification methods / security info phone numbers and email addresses will be listed for him to select one. OK, the thief naturally selects your phone number, gets the code sent as a text message, and enters it.

But, clicking Next after entering the code he needs to select another security info contact (phone / email) from the list to receive second verification code.

Password recovery is not possible with just your phone, the system is clever enough to make it impossible by requiring two codes being sent to two different phones and / or emails.

You can add as many phone numbers and email address as you wish as security info contacts at https://account.live.com/proofs/mana...&refp=security. I wholeheartedly recommend that you add at least another security email address; if you only have one phone number and one email added, those which were required when you set up the Microsoft account, and that thief got your phone, the recovery would be as impossible to you as it is to him, you both having access to just one of required two verification methods.

 

GroupMe App cannot register my phone number

You saw this reply in that other thread you posted to; yet you still posterd there and started this thread.

I deleted your other post and this is what i wrote there:

There is no support for that here.

Use either of the two Contact Us links at the end of this reply:

We don't work for Microsoft.

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GroupMe two-step verification FAQ

GroupMe two-step verification FAQ - Microsoft Support

What do I do if I didn't receive my GroupMe PIN?

What do I do if I didn't receive my GroupMe PIN? - Microsoft Support

To verify your number if you didn't receive a PIN:

1. Keep the GroupMe app on the PIN screen. If you go through the registration process again, it will generate a new PIN, which could make things confusing.
   
2. Contact support and let us know you’re having trouble receiving your PIN. Make sure to include your phone number.
   

Contact us

For more help, contact support .

GroupMeWe're here to help.

Find solutions for your GroupMe issues

https://support.microsoft.com/en-us/groupme/contact