Windows 10: Can I use Canon Zoombrowser EX if I change to Windows 10?

Can I use Canon Zoombrowser EX if I change to Windows 10?

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Can I use Canon Zoombrowser EX if I change to Windows 10?

Can I use Canon Zoombrowser EX if I change to Windows 10?

 

ZoomBrowser EX - Zb Module has stopped working

I changed from Windows 7 to Windows 10 in July 2016. In Oct. 2016 my ZoomBrowser EX 5.6 stopped working. The message came up: "Zb Module has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify
you if a solution is available."

I finally phoned Canon Customer Care in Canada at 1-866-226-6634. A wonderful lady spent over half an hour with me patiently helping me through the problem and successfully solving the problem. I had tried tips I found on-line which ended up just causing
me further problems. I would suggest going straight to Canon Customer Care and saving yourself a lot of headaches. In my case, I ended up permanently deleting a number of folders.

Basically my problem was solved like this:

1. Uninstalling my version of ZoomBrowser EX (which I had been afraid to do before in case I lost all of my pictures. The lady at Canon told me that the pictures are saved elsewhere on my computer - "Pictures" not on ZoomBrowser)

2. I re-installed ZoomBrowserEX from my disk, choosing Custom Installation and only checking ZoomBrowser EX.

3. I updated it online to version 6.9 (at www.canon.ca and on home page: <Support & Drivers<Consumer & Home Office< Drivers, Software & Manuals - enter your model name, GO). In the box that tells you what operating system you have (mine said Windows 10)
change it to the operating system you had before Windows 10 (mine was Windows 7). Try this before doing step 1 and 2 - you might not have to do those steps.

4. Under ZoomBrowser Ex 6.9.0a Updater, click the red line: zbx-upd-6-9-0a-1u01-e.zip .

5. If you want to use the Canon CameraWindow to download your photos instead of Windows Photos, update it to version 8.10.4.24 by following the steps in #3 above but click the red line under CameraWindow DC 8.10.4a for Windows.

 

Canon ZoomBrowser on Windows 10

Canon Zoombrowser EX is automatically
downsizing native images downloaded from a memory card to my Windows 10 computer. I want the images downloaded in the same size they were originally shot in. This was not a problem until I upgraded my Windows computer from version 7 to 10. Any help
would be appreciated.

Ralljtall