Windows 10: Can not add a family member account under settings in windows 10

I attempted to add a family member login credential under settings-->Your family, but the system pops up the following message in red font:


"We couldn't connect to Microsoft family now, so your family on this device might not be up to date"


What will be the remedy?

:)

 

Unable to add another family member on the system

Hi Mel,

Thank you for posting your query on Microsoft Community.



I regret the inconvenience caused to you. I will be glad to assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

• What happens when you try to add a family member on your system?
• Do you receive any error message or code?
• Are you logged in with administrator account?

I suggest you to follow the steps on how to add another family member on your PC and check if it helps:

Set up family features

Let us know the results. We will be glad to assist you further.

Thank you.

 

Unable to add or create family member or non family member account in Windows 10 Pro

Hi,

Thank you for being a part of Windows 10.

It’s easy to share your Windows 10 PC with family members. Add family members using "Add a family member" from your PC's Settings, and they’ll be able to use that PC as well. And you're always in control. You can allow or block them from using a PC at any time.

I would suggest you to try the steps from the following link:

Set up family features

http://windows.microsoft.com/en-us/windows/set-up-family#set-up-family=windows-10

Hope this helps. Let us know if you have any other issues with Windows in future.

 

Add member to your Microsoft family in Windows 10

Hi,

Thank you for writing to Microsoft Community Forums.

To add a family member to your Microsoft account, I suggest you to follow the steps from

Add members to your Microsoft family.

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator