Windows 10: Can not login into laptop with my password or fingerprint

I have a new hp laptop. The system is not recognizing my fingerprint and says my PIN is wrong .Also it asks for a challenge question, which I did not set up.

:)

 

Windows 10 not offering fingerprint login?

Hi,

I am a bit confused right now. That guide told me to do either

• 
  If you're using a local account, use your password hint as a reminder.
  

or

• If you have Windows 8.1, you'll need to reinstall Windows.

but since my laptop had windows 7 before upgrading it to windows 10 and I do not have password hint, I am still locked out.

I understand this may seem to be some thief trying to gain access to laptop that was stolen but it is not. I have no idea if there is even a slight possibility to get that fingerprint reader working or not without access to files? That reader (and also knowing
what is inside this laptop) proves this is my own laptop.

So, short version:

• I used to have win7
• I used Fujitsu Lifebook E-series fingerprint reader to login
• Forgot password after few years of using just fingerprint reader
• I installed win10
• Not getting a change to use fingerprint reader to login after installation

Any ideas? Is there any change to get the password changed or am I doomed to lose everything in that hard drive?

Edit: I am using local account

 

Login Password

Hi,

Now I can login with my fingerprint scanner under windows hello.

But my laptop [HP Probook - 4530s] asking to login with my user A/c password before appearing win 10 login screen which I'm created in windows 7.

I wanna remove this password login step and I need to continue only with PIN & Fingerprint Scanner. [Windows Hello]

Pls help me to remove it.......

Thnaks

 

Fingerprint removed during upgrade and i can't login !!

Hi Firas,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to login to the guest account and update the drivers for fingerprint by following the steps below and check if it helps.

• Press Windows key + R and type “devmgmt.msc” and press Enter.
• Right click on the driver for Fingerprint and select the option to update the driver and follow the prompts to update.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.