Windows 10: Can scan using HP app but not from Windows scan and Fax

Discus and support Can scan using HP app but not from Windows scan and Fax in Windows 10 Software and Apps to solve the problem; HP 3830 printer. Win 10:I can scan a using the HPsmart program. However when I try from Windows Scan and Fax, it says there is no scanner. Going to... Discussion in 'Windows 10 Software and Apps' started by Ro HP, Apr 25, 2024.

  1. RO HP
    Ro HP Win User

    Can scan using HP app but not from Windows scan and Fax


    HP 3830 printer. Win 10:I can scan a using the HPsmart program. However when I try from Windows Scan and Fax, it says there is no scanner. Going to Printers and Scanners shows the scanner part of Printer is OFFline.ANy ideas ?Thanks Ron

    :)
     
    Ro HP, Apr 25, 2024
    #1
  2. TRODAS
    trodas Win User

    HP PSC 1315 not scanning

    I got this multifunction device Hp PSC 1315 from friend, because he says that it suddently stop printing, yet it scan well - for this only thing. Scanning. It is a compact thing: http://content.hwigroup.net/images/products/xl/000634/hp_psc_1315.jpg
    ...with the lift off top for the scanning:
    http://www.superwarehouse.com/images/products/hp_psc_1315.jpg

    This is the interface:

    Can scan using HP app but not from Windows scan and Fax [​IMG]

    HP PSC 1315 interface

    ...yet on mine is in the number of Copies (as shown "1") are shown "E" and the red LED diode on the "Check printer cartridge" is flicking. No real reactions on the buttons anyway. Except more flicking LEDs, lol.

    Using the latest v4.2.1 drivers from there:
    http://h10025.www1.hp.com/ewfrf/wc/...=en&cc=us&dlc=en&sw_lang=&product=374568#N216
    In Photoshopu with the "Import / hp psc 1310 series TWAIN..." it shown this window:


    Can scan using HP app but not from Windows scan and Fax [​IMG]

    HP PSC 1315 scan

    ...it witch nothing works. That is on Windows 2000 SP4 with the HP "Win2k " drivers v4.2.1 witch obviously did not work on W2k.

    Windowns of course claim that all is OKAY:


    Can scan using HP app but not from Windows scan and Fax [​IMG]

    HP PSC 1315 test passed

    ...and there was not a problem with the install. Using the WIA interface it tell me, that the scanner is busy, probably by "other application":


    Can scan using HP app but not from Windows scan and Fax [​IMG]


    On Windows XP SP 1.0a it looks much better:


    Can scan using HP app but not from Windows scan and Fax [​IMG]


    ...yet still refusing to scan anythng. But once I did managed to make it scan. (IIRC I opened the door for the cartridges, close it and use the WIA preview for scan...?) But on reboot/shotdown it stoped scanning again and never do it. Yet I have few scans I did with it as a proof: http://jirilitschka.wz.cz/g.php?p=vtipy&d=1&v=v2

    So I'm getting pretty angry with this thing and I tried Win XP SP3 - yet no change. Then I managed to find a czech version of the install CD drivers v4.2.0 - yet this is very slightly older, I tried it on clean Win XP SP1.0a again. And again nothing *Frown Can scan using HP app but not from Windows scan and Fax :( All is OK, yet the printer still complaining about rhe cartridges and refuse to scan, when I already scanned so well!!! *Mad Can scan using HP app but not from Windows scan and Fax :mad:

    This is crazy.

    Obviously HP PSC 1315 not working with a Active Jet AH-657N and AH-656N cartridges, however it did scan for my friend and it even show that me - but just a show. What can I do to make it scan? I absultely did not want to print with such problematic thing, the whole section can be ripped off. But what to do to make it scan?
    Or is there a firmware downgrade possible to even make it back working with the cartridges?!

    Anyone have, preferably the smaller web drivers, any older version of the drivers that the v4.2.0 ...? ( http://ulozto.cz/xtYWQEPD/hp-psc-1315-driver-v4-2-0-cz-rar )
     
    trodas, Apr 25, 2024
    #2
  3. MICHAL JA J
    Michal Ja j Win User
    how do I scan from an HP deskjet printer to an email

    Scanning a document from an HP DeskJet printer and sending it via email involves a few steps. Please note that the specific steps may vary slightly depending on the model of your HP DeskJet printer and the software installed on your computer. Here's a general guide:

    1. Install HP Smart App: Ensure that you have the HP Smart app installed on your computer or mobile device. You can download it from the official HP website or your device's app store.
    2. Connect Printer: Make sure your HP DeskJet printer is connected to the same network as your computer or mobile device.
    3. Open HP Smart App: Launch the HP Smart app on your computer or mobile device.
    4. Select Scan:
      • On the app's main screen, look for an option like "Scan" or "Scan Document."
      • Place the document you want to scan face down on the scanner bed.
    5. Configure Scan Settings:
      • Adjust scan settings such as color, resolution, and file type as needed.
      • Choose the destination as "Email."
    6. Scan the Document:
      • Initiate the scan process from the app.
      • After the scanning is complete, review the scanned document.
    7. Email the Scanned Document:
      • Within the HP Smart app, there should be an option to send the scanned document via email.
      • Follow the prompts to compose an email, add recipients, and send the email with the attached scanned document.
    If your HP DeskJet printer has a touch screen or control panel, you may also be able to initiate scans directly from there:

    1. Place Document:
      • Place the document on the scanner bed.
    2. Access Scan Function:
      • On the printer's control panel, navigate to the scan function. This may be labeled as "Scan," "Copy," or a similar term.
    3. Configure Scan Settings:
      • Use the control panel to configure scan settings, including the scan destination as "Email."
    4. Initiate Scan:
      • Start the scanning process using the control panel.
    5. Check Email Settings:
      • Confirm that your printer is configured with your email settings, such as SMTP server details.
    6. Email the Scanned Document:
      • After scanning, check for an option to send the scanned document via email directly from the printer's control panel.
    Remember to consult your HP DeskJet printer's user manual for specific instructions tailored to your model. If you encounter any difficulties, refer to the HP support website or contact HP customer support for assistance.
     
    Michal Ja j, Apr 25, 2024
    #3
  4. TRODAS
    trodas Win User

    Can scan using HP app but not from Windows scan and Fax

    HP PSC 1315 not scanning

    One my good friend give me HP PSC 1510 for a try. W/o the powersource. Luckily, the powersource is identical from HP PSC 1315 and I make it work. And - despite my high doubts about it - HP PSC 1510 is scanning fine even with the cartridges completely removed! Hoooray!
    Now I have a working scanner, ufff!

    HP PSC 1315 - never more, ever.
     
    trodas, Apr 25, 2024
    #4
Thema:

Can scan using HP app but not from Windows scan and Fax

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