Windows 10: can see cd files but cannot run / view data

i can view the list of files on my cd but do not know view the info on them

:)

 

CD drive missing from File Explorer


I'm trying to burn an audio CD yet the application doesn't recognise any CD drive. Checking further, the CD drive is not listed in File Explorer until a CD media is inserted that holds valid data. The drive disappears when the media is ejected.
Under view options, the box is unticked for "hide empty drives".
Under device manager the drive shows as present and working normally.
I have tried switching autoplay on and off with no effect (suggested as a fix elsewhere).
Any ideas?

 

how to copy files from the CD to the Computer drive

Hi Hankriegler,

I would suggest you to follow the steps below:

• 
  Press Windows key + X.
  
• 
  Click file explorer from the list.
  
• 
  Select the CD/DVD drive and hit Enter.
  
• 
  Select the files you want to copy from the CD/DVD, then select the drive where you want to paste or save.
  

I hope the information is helpful.

Thank you.

 

Viewing CD

Hi,

Let's try to isolate your concern. We need the following information:

• Are there no error messages?
• What steps have you tried to resolve the issue?
• Have you tried copying the files and view the copy?

Looking forward to your response.