Windows 10: Can someone help resolve this APPCRASH SysInfoCap.exe

Discus and support Can someone help resolve this APPCRASH SysInfoCap.exe in Windows 10 BSOD Crashes and Debugging to solve the problem; I bought my wife an HP ENVY - 17m-ce0013dx Laptop and I notice that every time we need to restart I noticed in the Reliability Monitor we get this... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by DonT5, Sep 10, 2019.

  1. DONT5
    DonT5 Win User

    Can someone help resolve this APPCRASH SysInfoCap.exe


    I bought my wife an HP ENVY - 17m-ce0013dx Laptop and I notice that every time we need to restart I noticed in the Reliability Monitor we get this error APPCRASH Application Name: SysInfoCap.exe. This only happens after we restart the laptop. This does not happen when coming out of sleep or hibernation or any other time .while using the computer. I know this is a system file by HP to help you identify your system information. Every thing on the computer is fully updated. I have done all I can do. The computer is running perfectly. Does anyone have any fixes or should I just ignore it. The error flag will disappear from the reliability monitor after I use Ccleaner. I am including all info about the error.


    Thank you

    Don



    Description
    Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\SysInfoCap.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: SysInfoCap.exe
    Application Version: 1.14.1246.0
    Application Timestamp: 5d2e5d4d
    Fault Module Name: Windows.Web.dll
    Fault Module Version: 10.0.18362.1
    Fault Module Timestamp: 881915d1
    Exception Code: c0000005
    Exception Offset: 000000000000c9ca
    OS Version: 10.0.18362.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: ffb0
    Additional Information 2: ffb09c283cabbf278dd73d90daff9f0e
    Additional Information 3: 3f6b
    Additional Information 4: 3f6b3b4528e13641c1cf6e7128da2c22

    Extra information about the problem
    Bucket ID: 943f81c07f3fbaabf3a541dc72ef4e3a (1415610072954785338)



    -----------------------------------------------------------------------------------------------------


    Log Name: Application
    Source: Windows Error Reporting
    Date: 9/10/2019 1:23:12 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: LAPTOP-
    Description:
    Fault bucket 1415610072954785338, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: SysInfoCap.exe
    P2: 1.14.1246.0
    P3: 5d2e5d4d
    P4: Windows.Web.dll
    P5: 10.0.18362.1
    P6: 881915d1
    P7: c0000005
    P8: 000000000000c9ca
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC27E.tmp.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2DC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2ED.tmp.xml
    \\?\C:\Windows\Temp\WERC31D.tmp.appcompat.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SysInfoCap.exe_2a97cf355efb65d18a2ae7b674b6ed741cf1b_86b651bd_cab_258062fe-132d-4f49-b116-9f5be4209786\memory.hdmp
    WERGenerationLog.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SysInfoCap.exe_2a97cf355efb65d18a2ae7b674b6ed741cf1b_86b651bd_258062fe-132d-4f49-b116-9f5be4209786

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 104ba247-537f-4446-bceb-918f5e2ae2ca
    Report Status: 268566624
    Hashed bucket: 943f81c07f3fbaabf3a541dc72ef4e3a
    Cab Guid: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-09-10T17:23:12.792947800Z" />
    <EventRecordID>5283</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LAPTOP- </Computer>
    <Security />
    </System>
    <EventData>
    <Data>1415610072954785338</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>SysInfoCap.exe</Data>
    <Data>1.14.1246.0</Data>
    <Data>5d2e5d4d</Data>
    <Data>Windows.Web.dll</Data>
    <Data>10.0.18362.1</Data>
    <Data>881915d1</Data>
    <Data>c0000005</Data>
    <Data>000000000000c9ca</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC27E.tmp.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2DC.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2ED.tmp.xml
    \\?\C:\Windows\Temp\WERC31D.tmp.appcompat.txt
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_SysInfoCap.exe_2a97cf355efb65d18a2ae7b674b6ed741cf1b_86b651bd_cab_258062fe-132d-4f49-b116-9f5be4209786\memory.hdmp
    WERGenerationLog.txt</Data>
    <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SysInfoCap.exe_2a97cf355efb65d18a2ae7b674b6ed741cf1b_86b651bd_258062fe-132d-4f49-b116-9f5be4209786</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>104ba247-537f-4446-bceb-918f5e2ae2ca</Data>
    <Data>268566624</Data>
    <Data>943f81c07f3fbaabf3a541dc72ef4e3a</Data>
    <Data>0</Data>
    </EventData>
    </Event>



    --------------------------------------------------------------------------------------------------------------



    Version=1
    EventType=APPCRASH
    EventTime=132126097650854556
    ReportType=2
    Consent=1
    UploadTime=132126097923004873
    ReportStatus=268566624
    ReportIdentifier=258062fe-132d-4f49-b116-9f5be4209786
    IntegratorReportIdentifier=104ba247-537f-4446-bceb-918f5e2ae2ca
    Wow64Host=34404
    NsAppName=SysInfoCap.exe
    OriginalFilename=SysInfoCap.exe
    AppSessionGuid=0000092c-0000-0037-2125-2a0dfb67d501
    TargetAppId=W:0006945668143b984ab8accc19826a95d7f700000904!000058e7adbf08c3d877ad33e37f4320c11ecd635cc1!SysInfoCap.exe
    TargetAppVer=2019//07//16:23:27:09!6f68a!SysInfoCap.exe
    BootId=4294967295
    HeapdumpAttached=1
    ServiceSplit=2132537761
    TargetAsId=49
    IsFatal=1
    EtwNonCollectReason=4
    Response.BucketId=943f81c07f3fbaabf3a541dc72ef4e3a
    Response.BucketTable=4
    Response.LegacyBucketId=1415610072954785338
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=SysInfoCap.exe
    Sig[1].Name=Application Version
    Sig[1].Value=1.14.1246.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5d2e5d4d
    Sig[3].Name=Fault Module Name
    Sig[3].Value=Windows.Web.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=10.0.18362.1
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=881915d1
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=000000000000c9ca
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.18362.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=ffb0
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=ffb09c283cabbf278dd73d90daff9f0e
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=3f6b
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=3f6b3b4528e13641c1cf6e7128da2c22
    UI[2]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\SysInfoCap.exe
    UI[5]=Check online for a solution (recommended)
    UI[6]=Check for a solution later (recommended)
    UI[7]=Close
    UI[8]=SysInfoCap stopped working and was closed
    UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=&Close
    LoadedModule[0]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\SysInfoCap.exe
    LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\windows\System32\KERNEL32.DLL
    LoadedModule[3]=C:\windows\System32\KERNELBASE.dll
    LoadedModule[4]=C:\windows\System32\OLEAUT32.dll
    LoadedModule[5]=C:\windows\System32\msvcp_win.dll
    LoadedModule[6]=C:\windows\System32\ucrtbase.dll
    LoadedModule[7]=C:\windows\System32\combase.dll
    LoadedModule[8]=C:\windows\System32\RPCRT4.dll
    LoadedModule[9]=C:\windows\System32\bcryptPrimitives.dll
    LoadedModule[10]=C:\windows\System32\sechost.dll
    LoadedModule[11]=C:\windows\System32\kernel.appcore.dll
    LoadedModule[12]=C:\windows\System32\msvcrt.dll
    LoadedModule[13]=C:\windows\System32\SHLWAPI.dll
    LoadedModule[14]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\VCRUNTIME140.dll
    LoadedModule[15]=C:\windows\System32\GDI32.dll
    LoadedModule[16]=C:\windows\System32\win32u.dll
    LoadedModule[17]=C:\windows\System32\gdi32full.dll
    LoadedModule[18]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\MSVCP140.dll
    LoadedModule[19]=C:\windows\System32\USER32.dll
    LoadedModule[20]=C:\windows\System32\shcore.dll
    LoadedModule[21]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\Logging.dll
    LoadedModule[22]=C:\windows\System32\advapi32.dll
    LoadedModule[23]=C:\windows\System32\WINTRUST.dll
    LoadedModule[24]=C:\windows\System32\MSASN1.dll
    LoadedModule[25]=C:\windows\System32\CRYPT32.dll
    LoadedModule[26]=C:\windows\SYSTEM32\USERENV.dll
    LoadedModule[27]=C:\windows\System32\profapi.dll
    LoadedModule[28]=C:\windows\SYSTEM32\ntmarta.dll
    LoadedModule[29]=C:\windows\SYSTEM32\WTSAPI32.dll
    LoadedModule[30]=C:\windows\System32\CRYPTSP.dll
    LoadedModule[31]=C:\windows\system32\rsaenh.dll
    LoadedModule[32]=C:\windows\System32\bcrypt.dll
    LoadedModule[33]=C:\windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[34]=C:\windows\SYSTEM32\gpapi.dll
    LoadedModule[35]=C:\windows\System32\imagehlp.dll
    LoadedModule[36]=C:\Windows\System32\cryptnet.dll
    LoadedModule[37]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\WMIService.dll
    LoadedModule[38]=C:\windows\System32\clbcatq.dll
    LoadedModule[39]=C:\windows\system32\wbem\wbemprox.dll
    LoadedModule[40]=C:\windows\System32\WS2_32.dll
    LoadedModule[41]=C:\windows\SYSTEM32\wbemcomn.dll
    LoadedModule[42]=C:\windows\system32\wbem\wbemsvc.dll
    LoadedModule[43]=C:\windows\system32\wbem\fastprox.dll
    LoadedModule[44]=C:\windows\SYSTEM32\amsi.dll
    LoadedModule[45]=C:\windows\SYSTEM32\DSPARSE.dll
    LoadedModule[46]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\SystemPropertiesService.dll
    LoadedModule[47]=C:\windows\System32\ole32.dll
    LoadedModule[48]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\AppServiceProxySDK.dll
    LoadedModule[49]=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\RpcClient.Native.dll
    LoadedModule[50]=C:\windows\SYSTEM32\DPAPI.dll
    LoadedModule[51]=C:\Windows\System32\Windows.Web.dll
    LoadedModule[52]=C:\Windows\System32\iertutil.dll
    LoadedModule[53]=C:\Windows\System32\AppXDeploymentClient.dll
    LoadedModule[54]=C:\Windows\System32\StateRepository.Core.dll
    LoadedModule[55]=C:\Windows\System32\Windows.ApplicationModel.dll
    LoadedModule[56]=C:\Windows\System32\twinapi.appcore.dll
    LoadedModule[57]=C:\Windows\System32\RMCLIENT.dll
    LoadedModule[58]=C:\windows\SYSTEM32\SspiCli.dll
    LoadedModule[59]=C:\windows\SYSTEM32\WINSTA.dll
    LoadedModule[60]=C:\Windows\System32\WinTypes.dll
    LoadedModule[61]=C:\windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[62]=C:\windows\SYSTEM32\WINNSI.DLL
    LoadedModule[63]=C:\windows\System32\NSI.dll
    LoadedModule[64]=C:\Windows\System32\msxml6.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=18362
    OsInfo[3].Key=ubr
    OsInfo[3].Value=356
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=244
    OsInfo[8].Key=sku
    OsInfo[8].Value=101
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=768
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=5593
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=1
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.356.18362.0-11.0.145
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=12109
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=476
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=190318
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1202
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=19h1_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.18362.356.amd64fre.19h1_release.190318-1202
    OsInfo[30].Key=buildflightid
    OsInfo[31].Key=edition
    OsInfo[31].Value=Core
    OsInfo[32].Key=ring
    OsInfo[32].Value=Retail
    OsInfo[33].Key=expid
    OsInfo[34].Key=containerid
    OsInfo[35].Key=containertype
    OsInfo[36].Key=edu
    OsInfo[36].Value=0
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=SysInfoCap
    AppPath=C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5fdc7f3d2be56941\x64\SysInfoCap.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=72EE4F6106B8DA9AD853B84D11549B30
    MetadataHash=1664587094

    :)
     
    DonT5, Sep 10, 2019
    #1
  2. CORDUROY_JR
    Corduroy_Jr Win User

    help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Sep 10, 2019
    #2
  3. MXPHENOM 216
    MxPhenom 216 Win User
    appcrash?

    Lately ive been getting an appcrash error message for programs i have open. I got it when i would play batman AA, now i get it when i have IBT and Coretemp running during stress test. What is going one?
     
    MxPhenom 216, Sep 10, 2019
    #3
  4. SANGEETA SARKAR
    Sangeeta Sarkar Win User

    Can someone help resolve this APPCRASH SysInfoCap.exe

    AppCrash, LiveKernelEvent due to DirectX error and GPU driver malfunction (bf4.exe)

    Hi Luke,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience caused to you. I will be glad to assist you with the Issue.


    I would suggest you to update your graphic card drivers and check if it helps.

    You can update drivers from the Device Manager.

      • Right click on start button and click on Device manager.
      • Select Display Drivers.
      • Right click on the Display drivers and select Properties.
      • Click on the device tab and select Update driver.
    Also try to install the latest graphic drivers from the Manufacturer Website and check if it helps.

    Try the above step and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

    Thanks
     
    Sangeeta Sarkar, Sep 10, 2019
    #4
Thema:

Can someone help resolve this APPCRASH SysInfoCap.exe

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