Windows 10: Can Windows 10 Quick Assist connect to iPad?

Greetings...My 1st post

Can Windows 10 Quick Assist be connected to iPad?

I live 800 kms from my 82 yr old mother, who is struggling in setting up couple things on her iPad. Due to Covid, I am unable to visit & help her.

Does windows & iPad communicate? Can i use my windows 10 laptop to get into her iPad to troubleshoot?
Thank u
~ gem

:)

 

Unable to connect IPad to Windows 10 Laptop

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern. However, in order to assist to better, I would need some more information regarding the issue.

1. Are you trying connect IPad for the first time?
   
2. Do you get any error message while you try to connect?
   

I would also suggest you to refer to suggestion provided by Andre Da Costa dated November 20th 2015 on

How to connect and browse your Apple devices on a Windows 10 PC and try following the steps and check if you are able to connect.

Regards.

 

Reset Quick Assist settings

Hi,

Thank you for the information. Stability of connection in Quick Assist depends on the internet connection. We suggest to make sure that you are connected to stable internet. To help you with this, please perform the following steps below:

• Press Windows key + I to open Settings.
  
• On Settings, choose Apps & features.
• On the left pane, choose Programs and Features.
• Then, look for Quick Assist and click on it.
• Choose Advanced options, then Repair.

Let us know how it goes.

If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.

 

How to re-install Microsoft Quick Assist on Windows 10?

Hi Emmanuel,

I suggest you to follow these steps to allow someone you trust to take control of your PC over a remote connection and check if this option is still available on your computer.

• Select Start > Windows Accessories >
  Quick Assist.
• Select Get assistance, and then follow the instructions in Quick Assist.
  
  
  
• If User Account Control appears, select Yes to continue.
• Wait for the connection to complete.

Reference: Quick Assist: FAQ

Hope it helps. Get back to us for further assistance on accessing the Microsoft Quick Assist feature.

Thank you.