Windows 10: can you help me ? my laptop got bsod whea_uncorrectable_error while playing games

my laptop got bsod whea_uncorrectable_error while playing games

:)

 

Whea_uncorrectable_error only when playing games

I've been experiencing the Whea_Uncorrectable_error BSOD when playing games like CSGO or planetside 2, but not League of legends. It happened frequently when playing the mentioned games on 8.1, then when I upgraded to Win 10 it still occurred.

 

WHEA_UNCORRECTABLE_ERROR When Playing Games


Hello!

I recently got a new laptop (MSI GP62 2QE Leopard Pro) that is still under warranty, and when I play certain games, I sometimes get a BSOD with the error message WHEA_UNCORRECTABLE_ERROR. It occurs when I play some Steam game or use an emulator, and it appears to happen randomly. Sometimes it happens but other times no error occurs.

Thank you!

Attachment 59553

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.