Windows 10: Cancel Security Info request without mobile number

Hi, I need to cancel my security info change request but do not have access to my mobile number registered on my account. Any advice?

:)

 

Windows phone hotmail phone number update now cant acsess email.

Hello Chez87459,

thank you for posting to the forum.

While we are currently investigating the root cause of this issue, I want to try to help you get past this message. To do so, I’d like you to try the following:



*Note: If you changed your security proof(s) because you cannot access your account, or because you absolutely had to update or add information please do not perform the steps below.

• Go to the “Change Anything?” message on your phone
• Click on cancel this request at the bottom.
• Follow the directions to cancel the pending security proof change.

If you performed the steps above and cancelled the request, I would suggest waiting a week before attempting the security proofs update again. We are aware of the issue and anticipate a fix being released soon

Kind Regards

Vladimir

 

Your security info change is still pending

I requested to have my security info changed in April 2014 because I was going to delete the email account that was listed as an "alternate email".

Microsoft said that it would be changed in May 2014. As of October 2016 it is still not fixed. I contacted Microsoft Support, not once, not twice, but three times, and each time they said it was fixed and now I had the new email account listed as the alternate
email. This wasn't true, and I still have the old email listed. Microsoft will not let me say I did not request this change, and they won't let me cancel the request.

I have had this account for 8 years and I really do not want to get a new one.

MICROSOFT, PLEASE FIX THIS ISSUE LIKE YOU SAID YOU HAVE BUT YOU REALLY HAVEN'T!

 

Cancel request to change password

Hello,

For security reasons the system need to ask you for the code when you make any changes to your account. If you can't cancel or change the password without the code, our next step is to visit and try the steps on this
to reset your password if you don't have access to your security contact info.

If all else fails, you can recover your Microsoft account by following the steps on this

link. This article contains steps that you can perform to help you address your query. 

If you need further help, feel free to reach out.