Windows 10: Canceling a subscription to Microsoft 365 for a year that I paid for by accident

Discus and support Canceling a subscription to Microsoft 365 for a year that I paid for by accident in AntiVirus, Firewalls and System Security to solve the problem; I'm trying to canceling a subscription to Microsoft 365 for a year that I paid for by accident everytime I try and contact customer service but it... Discussion in 'AntiVirus, Firewalls and System Security' started by SeanFleetham, Mar 21, 2022.

  1. SEANFLEETHAM
    SeanFleetham Win User

    Canceling a subscription to Microsoft 365 for a year that I paid for by accident


    I'm trying to canceling a subscription to Microsoft 365 for a year that I paid for by accident everytime I try and contact customer service but it won't accept it when I put my number in for a call back and just say 'Something went wrong at our end. We’re working on it.'

    :)
     
    SeanFleetham, Mar 21, 2022
    #1
  2. METROMIAMI74
    metromiami74 Win User

    Cancel MS 365 Subscription

    I am running latest version of Win 10 Pro.
    I am currently using a trial sub of MS 365 Family. I want to cancel this, however, when I try it comes back with the following:
    "WE CANNOT CANCEL YOUR SUBSCRIPTION"
    "You've already paid for your MS 365 Family subscription which expires automatically on 10/16/20."
    This is a TRIAL. I have not paid anything for it. I do have another subscription under a different email altogether which I do want to keep. That one has been paid on 9/22/20.
    What does one sub have to do with the other? and why can't I just cancel the trial which would solve the problem for me. Any help would be appreciated. Than you.
     
    metromiami74, Mar 21, 2022
    #2
  3. JOSEY WALES
    Josey Wales Win User
    Cancel MS 365 Subscription

    Well if it will expire on 10/16/20 Just do not renew it? I mistakenly subscribed to it and I was able to cancel it but it was only after 2 hours.. Call MS.
     
    Josey Wales, Mar 21, 2022
    #3
  4. MACBOATMASTER
    Macboatmaster Win User

    Canceling a subscription to Microsoft 365 for a year that I paid for by accident

    Cancel MS 365 Subscription

    You may not have paid yet, if your calculation of date is correct, but of course when you took the free trial you provided the payment method.
    Unless for some reason Microsoft have confusedf the paid for version with the free trial version - you simply go as here
    https://www.microsoft.com/en-gb/microsoft-365/try
    I do not of course know if that is how you did try to cancel
    https://www.microsoft.com/en-gb/micr...otCanceling a subscription to Microsoft 365 for a year that I paid for by accident :eek:verviewtab
    However the only people who can sort it out for you is Microsoft, as no one else, I suspect and certainly - not me- can know what has actually happened.

    May I suggest you send a contact to Microsoft asking them
     
    Macboatmaster, Mar 21, 2022
    #4
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Canceling a subscription to Microsoft 365 for a year that I paid for by accident

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