Windows 10: Cancelling monthly billing subscription

MichelleMaloy · Feb 1, 2020

Please review my account.

On 12/29/19 I purchased personal 1 YEAR SMCSFT Software bundled and installed it three weeks ago.

I have no way of knowing which of my subscription I'm on.

The one where my son is being billed $11 something on his credit card or the purchase I made on 12/29/19.

$11 Billing remains on my sons c/card and I'd like this to stop and cancel the monthly billing subscription.

I'd like to replace the $11 monthly billing to the purchased 1 year bundle.

*** Email address is removed for privacy ***

I would appreciate a phone call, if possible.

Thank you,

Michelle Maloy

T. 954-493-3408

:)

Brink · Feb 1, 2020

Details about change in billing for Office 365 monthly subscriptions

Information about a recent change in billing for Office 365 monthly subscriptions

Recently, Microsoft made your monthly subscription billing and renewal date the same. Now your monthly subscription will be billed on the same day it renews.

Previously, you were billed on the same day each month - even if your subscription renewed days or weeks earlier. These different dates led to a lot of customer confusion, especially around cancellation and when you would get your final charge.

You may get billed sooner than expected

Before this change occurred, our systems waited to bill you days or weeks after your subscription renewed each month. Now your billing and renewal date are the same, and you could see a one-time sooner-than-expected charge for your next renewal. Please understand that we haven’t charged you twice for the same month. Going forward, you’ll only be billed on the renewal date each month.

Why are we making this change?

With this change, there will be no more confusion between when you are billed vs. when your subscription renews. If for some reason you cancel your subscription, and decide to purchase again in the future, you can choose which day you get billed for your monthly subscription by purchasing it on the desired date.

We hope these changes make it easier to understand your monthly billing charges for our products and services. Thank you for being a loyal Microsoft customer!

Common Questions and Answers:

Question: Is Microsoft billing me twice for the same month of service?
Answer: No, based on your billing date, we formerly charged you after your subscription renewed each month. When we moved your billing date to align with your renewal date, we just moved the charge from within the current month to the beginning of the month going forward. From this point forward, you’ll get billed on the same day your monthly subscription renews.

Question: Is this a one-time sooner-than-expected charge, or will this happen again next month?
Answer: This is a one-time event. From this point on we’ll bill you on the day your subscription renews.
Click to expand...

Source: Information about a recent change in billing for Office 365 monthly - Microsoft Community

Brink · Feb 1, 2020

Details about change in billing for Office 365 monthly subscriptions Office

Information about a recent change in billing for Office 365 monthly subscriptions

Recently, Microsoft made your monthly subscription billing and renewal date the same. Now your monthly subscription will be billed on the same day it renews.

Previously, you were billed on the same day each month - even if your subscription renewed days or weeks earlier. These different dates led to a lot of customer confusion, especially around cancellation and when you would get your final charge.

You may get billed sooner than expected

Before this change occurred, our systems waited to bill you days or weeks after your subscription renewed each month. Now your billing and renewal date are the same, and you could see a one-time sooner-than-expected charge for your next renewal. Please understand that we haven’t charged you twice for the same month. Going forward, you’ll only be billed on the renewal date each month.

Why are we making this change?

With this change, there will be no more confusion between when you are billed vs. when your subscription renews. If for some reason you cancel your subscription, and decide to purchase again in the future, you can choose which day you get billed for your monthly subscription by purchasing it on the desired date.

We hope these changes make it easier to understand your monthly billing charges for our products and services. Thank you for being a loyal Microsoft customer!

Common Questions and Answers:

Question: Is Microsoft billing me twice for the same month of service?
Answer: No, based on your billing date, we formerly charged you after your subscription renewed each month. When we moved your billing date to align with your renewal date, we just moved the charge from within the current month to the beginning of the month going forward. From this point forward, you’ll get billed on the same day your monthly subscription renews.

Question: Is this a one-time sooner-than-expected charge, or will this happen again next month?
Answer: This is a one-time event. From this point on we’ll bill you on the day your subscription renews.
Click to expand...

Source: Information about a recent change in billing for Office 365 monthly - Microsoft Community

Catherine Cus. · Feb 1, 2020

How do i cancel my monthly subscription to gold and ea access

Hi,

There are three ways to cancel your EA and Xbox Live Gold subscriptions. You may cancel it online through a web browser on your computer, through your Xbox console, or by getting in touch with our Xbox support team. Refer to this

link for the steps on how to cancel a Microsoft subscription online. To cancel your membership using your Xbox One console, kindly perform the following steps:

On your Xbox One console, select Settings > Account
> Subscriptions.

Choose the subscription you want to cancel, and then press the A button.

Under Payment and billing, select Cancel Subscription and follow the instructions.

You may perform the same steps above to cancel your EA subscription.

You may also cancel your membership by getting in touch with our Xbox support team. You may reach them through chat or request a call at your preferred date and time. Click this

link for their contact information.

We hope we're able to answer your query.

If there's anything else you want to clarify, don't hesitate to get back to us. We'd be glad to answer your questions.

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