Windows 10: Candy Crush Saga and Candy Crush Soda Saga black screen upon launching

​​Hi, the game worked out fine for more than 3 months, when all of a sudden I woke up to find out that both of the game had stopped working like they should be. I did install both of the game from Windows Store. When I launch the game, it's just pure blank of black screen. I waited long enough for it to hopefully work, then it just closes itself.

I tried reinstalling it, but to no luck. I've used "wsreset.exe" and Microsoft troubleshooter for Windows Store but unfortunately the problem still persist. Here's a screen of what I'm experiencing at the moment. https://i.imgur.com/Vkr0OK5.png
(ps. even if I run the game one at a time without the other, it's still black)

Any help would be hugely appreciated. Currently running a Windows 10 (14393.953)

:)

 

Candy Crush Saga black background

The problem is not only with Candy Crush but also with Candy Crush Soda Saga, Dragon Mania Legends..

 

Candy crush saga not be installed pending

I have a problem for Candy crush saga/soda saga game installing

Just a little bit longer and candy crush saga will be installed. but not installing . what's problem?

Please solve it

 

can I ask you if you had those apps installed on different drive or on the C: (Windows installation drive)?
Also, could you please check if any other app does the same? In particular preinstalled apps (News, Mail, Calendar etc)?

I had a simialr issue after updating a few days ago (not the black window but apps close itself immediately), I choose to install Windows from scratch but it could be a different issue what you have here.. let's say that I'm just curious, at the moment! *Wink

 

sure, i installed both of the game from the Windows Store so i'm pretty sure both of them were installed in the C: indeed. some other apps didnt want to launch 2 days back, but i managed to fix that so now basically all apps like calculator, mail, calendar works like they should be. except for News and Sports, i just realized.

i soooo dont want to reinstall anything because i'm too damn lazy.

 

eh eh eh wish you so, mate! *Biggrin

so, a few apps did not work a few days ago but you managed to fix them; two apps do not work now (I guess they open and immediatly close, as it was for me)..
Can I ask you as you fix them? Simply unistalling and reinstalling?

Last but not lease, could you please try to change your apps drive installation for a few minutes and ionstalling an app whatsoever?

 

the apps not launching problem was giving me headache but i fixed them by uninstalling a theme patch that i had installed a while back. it was "aeroglass", doesn't seem to work with the newest version of windows 10. as soon as i uninstalled that, i got my start menu and some other apps back. but not these few. reinstalling them didn't do it for me. then again, when was it ever that simple eh?

i honestly don't know if i have the option to select drive when installing the app from windows store. if there's a way, lemme know!

 

mmmmm.. I never used Aero Glass but I had installed UXStyle and a custom VS theme, didn't think it could be a roblem so I didn't try to unistall before reistalling Windows *Sad

about drive selection for new apps it's easy to do: oen Settings ----> System ----> Storage and then

 

Aww once I've changed the directory to D:, my store and other apps stopped working like before. :/

MY START MENU STOPPED WORKING ASWELL! how did this little thing did so much damage ffs

 

don't know who but it really seems an issue similar to the one I had..

BTW I was able to install apps on primary disk as normal..

So, I hoped someone more expert than me proposed you some solution, but anyway, did you still try to unregister apps? did not find any tutorial here but if you search google you'll find a lot

EDIT: by changing back the new apps drive to C: revert the sit as before? I really hope so!!! *Sad

 

nah mate, it's all downhill now. i don't know what to do to recover my taskbar and my apps back. this sucks

changing the location back and fourth have no effect after the first change that totally wrecked me

 

I'm feeling guilty now!! *Sad

did you already found this Clear & Reset Windows Store Cache in Windows 10 / 8.1 I know you reset Store cache but other links there could help..

also, you should try to use the sfc /scannow to see if you have problems on system image.

furthermore, did you tried to create a new account and check how thing are there?

EDIT: this too FixWin for Windows 10: Repair problems and issues in a click

 

i've done sfc /scannow too many times, no more results. tried your one click solution, also no luck at the moment.

i used to fix it by uninstalling an app, but now i dont have that app anymore so what am i supposed to uninstall? hm

 

sorry didnt get what you mean..

the first link of my last post btw has a lot of tutorials, did you tried any?

 

i was referring to my last time fixing the start menu and taskbar, including the store which is very recently. didnt last long enough

yeah i tried a few that was related to me, but ofc none of them would work. im tired of this

p.s, just installed the latest version of windows (14393.969) but i see no difference and no fix for what im experiencing at the moment

pps, bsod just happened to me, thats cool
currently on my phone waiting for system restore that i created earlier. doesnt seem too hopeful. might aswell just lose all my files