Windows 10: candy crush soda

my candy crush soda app is all black. its like playing in the dark. can someone help

:)

 

candy crush soda i

I have the Lumia 830. Every time I try to download candy crush soda it comes up with an error halfway into the download yet I had no problems downloading or playing the original candy crush saga supper annoyed. Any suggestions?

 

Candy Crush Saga

I have administrator account on my mothers HP computer. She can access and open both candy crush and candy soda crush to play with no issues.

I can only access candy soda crush to play.

When I attempt to open candy crush nothing at all happens. I have tried making a new account, no change. I have run the trouble shooter, finds nothing. I have the icon in the apps but it appears to not really be there. No uninstall option appears like it
does for candy crush soda.

Any suggestions. I am not very computer literate

 

candy crush soda its not working

Hi Venessa,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



Please share the details.

• 
  What is the status when you click on Candy Crush Soda?
  
• 
  Do you see any error code or error message on the screen?
  
• 
  Since when did the issue started appearing?
  
• 
  Have you checked with any other application or game? Was it forcing the system to shut down?
  
• 
  Have you made any changes in settings prior to the issue?
  

As a work around, I suggest you to uninstall and reinstall Candy Crush and check if it resolves the issue.



Please reply with the details and updated status of the issue. We will be happy to assist you accordingly.

Thank you.