Windows 10: Cannot access any Microsoft site + Windows store is broken

Discus and support Cannot access any Microsoft site + Windows store is broken in Windows 10 Gaming to solve the problem; So I decided to give Sea of thieves a go and try to download it, went on windows store and purchased 3 months of Xbox game pass, then when i went to... Discussion in 'Windows 10 Gaming' started by Olzing, Jul 26, 2018.

  1. Olzing Win User

    Cannot access any Microsoft site + Windows store is broken


    So I decided to give Sea of thieves a go and try to download it, went on windows store and purchased 3 months of Xbox game pass, then when i went to download the game after i hit install nothing happened. Tried over and over again for about an hour with no luck.
    So then I google the issue and most results linked to microsoft forums, none of which i could access, my pc just downright wont load anything Microsoft. I thought it was chrome but even Microsoft Edge wont do it.

    I was told to check if the hosts file located in Windows/Sytstem32/Drivers/etc was different from default and with thorough checking there seems to be nothing wrong with the hosts file.

    Was also told to disable anti virus and firewalls but they were already disabled.

    Its been around 3 hours of searching results and trying different things, still cannot access any kind of Microsoft website or install anything on the windows store.

    I really don't want to factory reset my PC and redownload 1.7TB worth of games so any help would be very much appreciated.

    (Not tooooo PC savvy on the technical side so layman's terms are also appreciated)

    :)
     
    Olzing, Jul 26, 2018
    #1
  2. sam02 Win User

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Jul 26, 2018
    #2
  3. Windows Store is Broken in Windows 10 Creators update

    Since you were able to run the Windows Store App Troubleshooter but the issue still persists, we suggest that you clear and reset the Windows Store cache. Here are the steps:

    • Go to Start.
    • Type WSReset.exe.
    • Click Run as administrator.
    • You'll get a confirmation message: The cache for the Store was cleared. You can now browse the Store for apps.

    Once done, try to access and update the Windows Store again.

    Keep us in the loop with the result.
     
    Ronalene Mat, Jul 26, 2018
    #3
  4. Cannot access any Microsoft site + Windows store is broken

    Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Jul 26, 2018
    #4
Thema:

Cannot access any Microsoft site + Windows store is broken

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