Windows 10: Cannot access any old documents

Hello,I cannot open any old documents I've saved, as recently as four months ago. Furthermore, I can only save new documents to my OneDrive.I am desperate to get access to my old documents. I have not changed devices nor have I deleted any of my documents. How can I regain access?

:)

 

Prooblems accessing documents

Hi Jilly,

Generally, the Documents folder found under Quick access is the Documents folder built-in to Windows, and not the Documents folder in OneDrive. Since you mentioned that both This PC and OneDrive are giving you the "Location is not available." message,
do you mean to say that both Documents folders are missing from Quick access?

Based on the screenshot that you've provided, you are accessing your Documents through This PC, instead of Quick access. Have you tried pinning the Documents folder from This PC to Quick access? If not, we suggest that you do. This way, you won't need to
go through several folders to reach your files.

Here's how:

• Access the contents of of the user account that you're using, in your case, it's the
  jilly folder from This PC > OS (C >
  Users > jilly.
• Right-click on Documents, and then select Pin to Quick access.

Regarding the OneDrive folder, we suggest restoring the Documents folder from the OneDrive recycle bin so we can avoid further errors. You may refer to this
support article for steps on how to restore deleted files and folders
in OneDrive.

Is your OneDrive synced to your Windows 10 PC? If so, you can try to restore the Documents folder from
http://onedrive.live.com. Steps on how to restore deleted files and folders can be found in this
support article under the
Restore deleted items section.

Let us know how it turns out.

 

Documents and Settings is not accessible. Access is denied.

Here is the situation:

• A week or so ago, my old laptop crashed with a hard disk problem (boot block I think).
• I bought a Surface Book 2 and restored my files from backup.
• The old hard drive can still be connected via USB and is mostly readable.
• When I try to open the Documents & Settings folder on the old drive – “Location is not available. Documents and Settings is not accessible. Access is denied.”
• My userID in Windows 10 on the old laptop was “Ken”. When I set up the Surface, Windows chose the first 5 characters of my email address “bilon” as the default userID. I am wondering if that is the reason for the denial of access? How do I get access?
• All other folders on the drive seem to be accessible.

Also, I would prefer to have my userID on the Surface Book revert to “Ken” if possible.

 

access to Documents and Settings in Windows 10

Hi William,

For us to isolate the issue regarding your access to documents and settings, we will need to ask you a few questions:

• Are you having issues with Microsoft Access?
• Are you getting any error messages?
• What troubleshooting steps have you done so far?
• Since when are you experiencing the issue?
• Any recent changes made prior to the issue?

Regards.