Windows 10: Cannot access the Sound control panel

This has been happening for a while, but i never felt the need to fix it because I never actually "needed" to be here. Until one day the microphone decides to turn off and I can't really do anything.

When I right click on the sound button on the task bar, it shows five options. When I press on "playback devices" or "recording devices", literally nothing happens. That's that. I read some other forums that's similar but is still different from this, plus I am not exactly a computer guy and pretty much needs instructions for quite a bit. I have also tried accessing the sound control panel from settings but still nothing happens. No error message, no loading symbol, nothing. (My sound drivers are up to date too.)

:)

 

Control panel opens then closes. Audio playback device is gone.

Since updating to Win 10 I cannot access the control panel.

Also the audio playback device is gone and was replaced with the monitor. No sound for anything on computer.

 

Cannot access Control Panel after changing the Windows scale

Hi,

Thank you for posting your response.

I would suggest that you log into Safe Mode and check if the same issue occurs when system is placed in that mode. Follow the steps below to do so

1. Open Run Command (Windows button +R)

2. A dialog box will open type
“msconfig”

3. Locate and select the
Boot tab and select Safe with Minimal as option.

4. Restart Computer

Note: Follow the same procedure to undo Safe Mode, uncheck the Safe option and restart your system.

Doing so will help us narrow down if the issue is caused by any driver malfunction.

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

 

Hi there, DENMON. Welcome to Windows TenForums.

What computer make/model and sound do you have?

 

For my computer, it says "All Series" for system model under system info, and "ASUS" for system manufacturer.

For my sound, I have a gaming headset (Realtek High Definition Audio)

 

Ok, thanks. No model number on the case? I assume this is a tower?

Does one of these *Warning show up in Device Manager > Press and hold WinKey, then press X > Choose Device Manager.

If not, Right click on anything under audio and choose uninstall > Reboot > It should reload Realtek driver again.

 

Try this:
Start menu

> on the left side scroll down to Windows System

> click on the down arrow, click on Control Panel > Sound.



If you don't see Sound listed > on the top right corner you will see Search Control panel

>
type in Sound

> you will see the options for Sound on the left side.

 

If there is a number idk where, and yes its a tower. Before I do anything, once I uninstall something how do I reinstall it or reboot it.

 

Already tried ): Anywhere you can try to access sound, nothing happens.

 

We need to know the computer model to find the correct driver in case it doesn't reinstall, but it should. Press the Windows key > Type > Command Prompt > Press yes to UAC > When Command Prompt opens type > wmic csproduct get name. You can copy and paste to post it here.

 

It still says "All Series"

 

Quite honestly never heard of it and can't find it one the Asus site. We can download a generic Realtek driver, but I'm trying to find one specific to your Asus.

Do you have a manual? Is this an all-in-one? Is this a custom-built computer? Can you find your PC on the Asus site?

ASUS USA

 

It is a custom built ( I didn't build it, someone else made this for me and therefore not sure what she used.) I should have probably mentioned that before, sorry!

 

Not to worry. She must've name it that in the BIOS. Here is a non-intrusive utility called Belarc Advisor that will tell you everything about your PC. Download it and run it. Report back what you find.

Products: Belarc Advisor

 

Another thing that I should mention, the only reason I have not mentioned because it may actually have nothing to do with this but at the same time this maybe its origin. This problem has been happening for a while but only now am I doing something about it. But like a month ago, something really weird happened to my computer that I eventually fixed. In general, every web page on google chrome had a "Aw, Snap" error on it and Adblock kept crashing, so I couldn't do anything. There was an error message that said that OneDrive was not compatible with Windows 10 (even though it's made by Microsoft; technology is confusing). And last but not least, Microsoft Edge completely disappeared. All of this at the same time *Smile Very frustrating. Maybe this problem originated from this but I just never realized, or maybe it's completely off topic. Maybe this helps?