Windows 10: Cannot access windows as laptop is asking for a password I never set

I have an ASUS laptop that my son restarted in diagnostic mode. It now doesn't recognise my fingerprint, says there is a problem with my pin but won't let me reset it and is asking for a password but I have never set a password on my laptop and my windows password doesn't work. Is there anything I can do?

:)

 

How can I find the password for my Windows 10 laptop?

I found a solution to my problem. What I did was:

1. Open Network & Sharing Center on the laptop.
2. Click "Change advanced sharing settings"
3. Expand the "All Networks" item.
4. Change "Password protected sharing" from On to Off.

Now when I click my laptop name in File Explorer > Networks, it just shows my shared folder without asking for a network credentials password. This is how it used to work before.

Hope this helps others,

 

FORGOTTEN PASSWORD To gain access to Laptop

To tell the truth, I must profess ignorance

When all this started I went through the following steps:.
1) Turn on the laptop picture of a fjord appears.
2) A left click on the screen causes the user name to appears with the password box under it.
3) Anything(or nothing) typed into the password box, with a tap to the enter key then brings the command to try again.

See, I can't seem to get anywhere except I somehow(during my efforts to try variations of the password hint) ended up getting a screen that was related(I think) to BIOS.
That allowed me to go through some settings(administrative?) and choose a password. I chose to do that.
Aha I thought.
All that did was give me a log in command box(for which I created a password) .
So now, instead of the 3 steps above I have to log in to get to the 3 steps above. A step I didn't have to do before.

What I'm trying to say is this(after all my fumbling about): that I still do not know the difference between a local user account or an MS account-linked user account.

All i know, at this point, is that I am stuck at step 3 and really am not sure what to do except maybe have my fiend reach out to ASUS.

I made a mistake in my first post. I do not have the OS disc. I have the ASUS DVD suite. I mistakenly assumed it was an OS disc. I talked to my friend and was told that her laptop came preloaded with Win10.

DVD suite listings
-Power 2go8
-E-Green
-ASUS Firmware Update
-Quick Install Guide

Thanks for your reply sir. I do appreciate it.

Regards,
Bruce

 

Bitlocker not asking for password set up

I have the same problem as David with bitlocker set-up not asking me for a password. Following the instructions in the article suggested by Jennifer does not help as it assumes that I will be prompted to enter a password - the set up skips that step going
straight to the options for saving the recovery key. Once (supposedly) encrypted, I can restart my computer without having to enter anything apart from my microsoft password so I do not have any additional security at all.