Windows 10: Cannot activate purchased Windows 10 pro, link is dead, card was charged

I purchased Windows 10 Pro for my Lenovo Yoga 730, hoping to be able to encrypt the hard drive. Order was confirmed from Microsoft store, card has been charged. However the link in the confirmation email has never worked - simply directs me to a "404 not found" page. Now my existing windows is prompting me to activate, but when i try to do so, it says I do not have a product key or digital license. The phone numbers for problems with the store do not work and contacting microsoft is completely impossible. There is simply no way for me to query the purchase, which shows in my order history as "

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purchased win 10 pro in microsoft store and it won't activate plus link is bad

Hi

I installed windows 10 pro on a new pc and then to activate it I purchased win 10 pro thru the all setting activation link to the Microsoft store.

I was charged and when I go online to my Microsoft account it shows that I paid for it.

There is a link on my order details for win 10 pro and the link is broke.

Also my pc still says that it is not activated.

John Butler

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

 

Accidental store purchase, will my card be charged?

I may have made an accidental purchase for windows 10. While trying to activate my version of windows 10, i clicked on store and then proceeded to click on the price button, don't know why, I expected that it will ask for some kind of confirmation. I closed
the window and checked my bank account, the card wasn't charged, and I thought everything was ok.

Then a few minutes ago, I received an e-mail from *** Email address is removed for privacy *** telling me that they created a tax invoice for me.

I went to see order history, and windows 10 is nowhere to be seen, and when clicking on the link for Tax invoice, I get an error page... I am at this point not sure what to expect, will my card be charged eventually?

What steps should I take?