Windows 10: Cannot add a device to my child

Discus and support Cannot add a device to my child in User Accounts and Family Safety to solve the problem; Hi, I have 2 boys: H and M see below. I also have 2 devices surfaces, one for each. I have setup my two boys in an identical manner in family account.... Discussion in 'User Accounts and Family Safety' started by GBo_459, Sep 2, 2020.

  1. GBO_459
    GBo_459 Win User

    Cannot add a device to my child


    Hi,

    I have 2 boys: H and M see below. I also have 2 devices surfaces, one for each. I have setup my two boys in an identical manner in family account. I have setup my two surfaces in an identical manner. Each boy uses his own device, and logs in in the same manner.

    Now for some reason, H has 1 device associated with his account, and M has 0. Why is that? I have tried everything and nothing works. G is me, I'm the dad


    Cannot add a device to my child fd10a9c6-9475-4ab0-9f51-96d769908952?upload=true.png

    :)
     
    GBo_459, Sep 2, 2020
    #1
  2. JAN123
    Jan123 Win User

    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Sep 2, 2020
    #2
  3. SACHIN VENKATESH
    Sachin Venkatesh Win User
    Child option not present in Windows 10 Family Safety

    Hi George,

    Thank you for your response.

    • Are you trying these steps in admin account or a local account?
    The steps given in the link ahs to be performed in the Website and a invite has to sent from the web and check if it helps.

    I suggest you to refer the link and check the Add a child account to your family and check
    if it helps.

    Hope this information helps. Keep us posted to help you better.
     
    Sachin Venkatesh, Sep 2, 2020
    #3
  4. CORIANNFLORES
    CoriannFlores Win User

    Cannot add a device to my child

    Not Tracking Web Browsing Activity on Child Account

    Hello,

    I had already read that article and tried all those steps mentioned before posting on this forum. Nothing worked. I am still not able to see the web activity on my child's account.

    I have already verified that the Family Safety Service is connected to my PC and that my child has the PC listed as a device on their account. My child's account is listed as "child" on my PC account settings. When I sign into the child's account, I have
    verified that Family Safe Monitoring is running because the icon is in the task bar.

    This response was not helpful, because as I stated in my original post, I had already read several articles on troubleshooting this issue and nothing worked.

    Can you offer me other suggestions that are not mentioned in that Wiki Article?
     
    CoriannFlores, Sep 2, 2020
    #4
Thema:

Cannot add a device to my child

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