Windows 10: cannot add child to account

Discus and support cannot add child to account in Windows 10 Gaming to solve the problem; my child's account shows that he is connected to a family under my name. but does not show under my account. microsoft support cannot help me by even... Discussion in 'Windows 10 Gaming' started by Tanya Pierce, Mar 20, 2023.

  1. TANYA PIERCE
    Tanya Pierce Win User

    cannot add child to account


    my child's account shows that he is connected to a family under my name. but does not show under my account. microsoft support cannot help me by even removing him from the family that he is in because i cannot give them the email address that it's showing he's connected to. i need him removed from whatever family he is connected to. it feels very unsafe that he is connected to someone and nobody seems to be able to remove him or help me figure out what email address he's connected to.

    :)
     
    Tanya Pierce, Mar 20, 2023
    #1
  2. JAN123
    Jan123 Win User

    Child Account Get Greyed Out

    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
     
    Jan123, Mar 20, 2023
    #2
  3. DAVID EDONGO SR
    David EDongo Sr Win User
    Child account

    I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

    Answering your questions:

    • Did you make any changes to the child account prior to the issue? No, I did not make any changes.
    • Since when you are facing this issue? Right from the start. I never got to login.
    • Are you able to login with other child accounts on the computer? No
    I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

    Thank you for your help.

    David.
     
    David EDongo Sr, Mar 20, 2023
    #3
  4. CORIANNFLORES
    CoriannFlores Win User

    cannot add child to account

    Not Tracking Web Browsing Activity on Child Account

    Hello,

    I had already read that article and tried all those steps mentioned before posting on this forum. Nothing worked. I am still not able to see the web activity on my child's account.

    I have already verified that the Family Safety Service is connected to my PC and that my child has the PC listed as a device on their account. My child's account is listed as "child" on my PC account settings. When I sign into the child's account, I have
    verified that Family Safe Monitoring is running because the icon is in the task bar.

    This response was not helpful, because as I stated in my original post, I had already read several articles on troubleshooting this issue and nothing worked.

    Can you offer me other suggestions that are not mentioned in that Wiki Article?
     
    CoriannFlores, Mar 20, 2023
    #4
Thema:

cannot add child to account

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