Windows 10: Cannot add money to childs account - PUR-UnknownInternalFailure..Anyone manage to resolve...

Discus and support Cannot add money to childs account - PUR-UnknownInternalFailure..Anyone manage to resolve... in Windows 10 Gaming to solve the problem; This has been ongoing for a month now. Tried every damn thing...different cards etc etc but still nothing. Anyone manage to resolve this as yet?... Discussion in 'Windows 10 Gaming' started by NathanDeckford, Jul 21, 2018.

  1. NATHANDECKFORD
    NathanDeckford Win User

    Cannot add money to childs account - PUR-UnknownInternalFailure..Anyone manage to resolve...


    This has been ongoing for a month now. Tried every damn thing...different cards etc etc but still nothing.


    Anyone manage to resolve this as yet?

    :)
     
    NathanDeckford, Jul 21, 2018
    #1
  2. SIMON3103
    Simon3103 Win User

    Cannot add money to child account

    I wish to add funds to my child's account (properly registered and showing in Family) Both his account and mine are UK accounts, and display UK currency (GBP, £) The credit card is UK, and is used to fund other purchases and subscriptions without any
    error.

    The site allows me to select the "Add money to their account" option, choose a value and payment method, but then displays

    Try that again
    Something happened on our end. Waiting a bit might help.

    PUR-UnknownInternalFailure
    agJs4CcktE2YAudX.9.3.16.11

    2016/01/08 - 16:51:08 UTC

    What is this error, and how can I resolve it?

    Thanks

    Simon
     
    Simon3103, Jul 21, 2018
    #2
  3. RAYMOND AVE
    Raymond Ave Win User
    PUR-UnknownInternalFailure uHLxTU9w4U24Idmy.5.44.21

    Hi,

    A corrupted Store app is one of the possible causes why you're getting the error code:
    PUR-UnknownInternalFailure uHLxTU9w4U24Idmy.5.44.21. To isolate your concern, kindly answer the following:

    • Does the issue happen with Minecraft education only?
    • Have you tried to download or purchase a different app to see if the issue persists?
    • Can you check the other user account to see if you're able to purchase Minecraft education?
    Meanwhile, let's try to reset the Microsoft Store. Open Settings> Apps> Store> Advanced options> Reset> Restart your computer.

    Note: It will delete the app's data.
     
    Raymond Ave, Jul 21, 2018
    #3
  4. SIMONDE VRIES1
    simonde vries1 Win User

    Cannot add money to childs account - PUR-UnknownInternalFailure..Anyone manage to resolve...

    PUR-UnknownInternalFailure uHLxTU9w4U24Idmy.5.44.21

    Goodevening , i have tried the options that you sad , but the only thing i am not going to try to buy the game on a different account , because i already bought it but the only thing is if i press subscribe by the xbox game pass is says :
    PUR-UnknownInternalFailure
    uASjuSQUEEiv6+Fo.49.1.11.16

    2018/03/20 - 16:22:40 UTC

    i hope i can get help because i have paid for it .
     
    simonde vries1, Jul 21, 2018
    #4
Thema:

Cannot add money to childs account - PUR-UnknownInternalFailure..Anyone manage to resolve...

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