Windows 10: Cannot add money to my Son's family account

I get the following error Teg8lgZR60GlYvXW.9.446 2024/02/23 - 13:48:30 UTC when trying to add money to my son's family account. How do I solve this?

:)

 

adding money to my sons microsoft account

Hello shknbks,

In addition, the tutorial below can help show you more details on how to add money to your sons Microsoft Family child account.

https://www.tenforums.com/tutorials...t-microsoft-family-child-microsoft-store.html

 

I would like to add back my sons account to family safety settings UNNVeGxUyECC4aA0.37.117

Hi,

Thank you for posting in Microsoft Community.

I’m sorry to hear that you’re having trouble adding your son to your family safety group. The error code you provided is not familiar to me. However, according to Microsoft Support, you can try the following steps to fix the issue:

• Make sure that your son’s account is a child account and not an adult account.
  
• Check if your son’s account is already part of another family group. If it is, then you need to remove it from that group first before adding it to your family group.
  
  - let him login to family.microsoft.com to check if he belongs to a family group or not
  
• Try adding your son’s account again after a few hours or days.
  

We hope this help. We look forward for your response!

Sincerely,

Leonardo_Y