Windows 10: Cannot add new users

Discus and support Cannot add new users in User Accounts and Family Safety to solve the problem; Hello all, I made the jump from 8.1 to Windows 10. All user accounts and setting seem to have carried over nicely. However, I would like to add an... Discussion in 'User Accounts and Family Safety' started by jbowen, Aug 10, 2015.

  1. JBOWEN
    jbowen Win User

    Cannot add new users


    Hello all,
    I made the jump from 8.1 to Windows 10. All user accounts and setting seem to have carried over nicely. However, I would like to add an additional account. In Settings->Accounts->Family & other users, there is the button for Add a family member and one for Add someone else to this PC. Both do nothing when clicked. There are no other error messages. I am signed in as an administrative account, and it is a Microsoft Account.

    Any ideas? Where I could go to get an error message? Chrome is my default browser, I've wondered if setting it back to edge would solve the problem.

    Thanks in advance!

    :)
     
    jbowen, Aug 10, 2015
    #1
  2. PA BEAR - MS MVP
    PA Bear - MS MVP Win User

    Cannot add new Windows10 User

    Please answer all four (4) questions by number:

    1. Did the computer come with Win10 preinstalled or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?

    2. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?

    3. Did a Norton free-trial or a McAfee free-trial [<=PICK ONE!] come preinstalled on the computer
    when you bought it? (Doesn't matter if you never used or Activated it.)

    4. Have you ever run the Norton Removal Tool and/or the
    McAfee Consumer Products Removal Tool    ?
     
    PA Bear - MS MVP, Aug 10, 2015
    #2
  3. DOUGM62
    DougM62 Win User
    Cannot add new Windows10 User

    Just upgraded to latest version of Windows10. Not able to add a new user account to my laptop that can successfully log-in. I can create the account, but when attempting to use the account for the first time the authentication process starts to log in
    and then abruptly signs out. The screen even says: Signing In....... Signing Out.

    I have no issues with the primary Admin account on the device. How do I resolve this issue?
     
    DougM62, Aug 10, 2015
    #3
  4. BATLHILZ
    batlhilz Win User

    Cannot add new users

    it seems to be a bug, had this same, added 2 different accounts, no error messages, no nothing, i had to reboot and they appeared. login worked too but it was too retarded of me to understand, that the password is blank by default - so on the first login, you need to switch password and for some reason, you cant use empty password - which i hate cause my kids are 3, 7 and 9 using that computer
     
    batlhilz, Aug 10, 2015
    #4
Thema:

Cannot add new users

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