Windows 10: Cannot add pin after update - asks for old pin

Discus and support Cannot add pin after update - asks for old pin in User Accounts and Family Safety to solve the problem; I recently installed the following updates: 1) Feature update to Windows 10, version 1803 2) 2018-07 Security Update for Adobe Flash Player for... Discussion in 'User Accounts and Family Safety' started by Danni111111, Aug 7, 2018.

  1. Cannot add pin after update - asks for old pin


    I recently installed the following updates:

    1) Feature update to Windows 10, version 1803
    2) 2018-07 Security Update for Adobe Flash Player for Windows 10 Version 1803 for x64-based Systems (KB4338832)

    Before the update I had a pin set that I used to login with. After updating the login method reverted to normal password input.

    In Settings -> Sign-in options, it does not give any indication I have a pin set. I have access to an 'Add' button when pressed asks for my current pin. Entering the correct pin closes the window, while an incorrect pin states the pin is incorrect.


    Cannot add pin after update - asks for old pin [​IMG]


    Not sure what is going on but any help will be greatly appreciated.

    :)
     
    Danni111111, Aug 7, 2018
    #1

  2. PIN

    To resolve this issue with your PIN, follow these step:

    • Restart your computer first, then after that, open File Explorer and browse to this location:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

    • Delete everything within that folder.
    • Go to Settings-> Accounts->Sign-in Options.
    • Click Add a PIN again and set your PIN.
    • PIN sign in should work going forward.

    Let us know how this turns out.
     
    Marque Lor, Aug 7, 2018
    #2
  3. Eric Ber Win User
    PIN

    Hi Matthew,

    There's a possibility that the PIN code you're asked to enter is the PIN code of your Windows 10 user account. If you signed in to Windows 10 using your Microsoft account, the Xbox app will take the credentials you've used to sign in. Let's remove the PIN
    code. Here are the steps:

    • Click Start and select Settings.
    • Select Accounts.
    • Select Sign-in options, under PIN, click
      Remove
      .
    • Confirm the changes by entering your profile password.

    Refer to
    Can I sign in to Windows
    without a password for the steps on how to change the sign-in options for your Windows 10 device.

    If the same instance occurs after removing the PIN code and changing your user account's sign-in options, we suggest that you sign in to
    Xbox.com. This is to verify if there's an issue with your Xbox account.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Aug 7, 2018
    #3
  4. Cannot add pin after update - asks for old pin

    PIN at start up

    Hi Scott,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    I suggest you to follow the below steps how to Change PIN password:

    • In the search box, type settings.
    • Then Click on accounts.
    • Then on the left hand side click on sign in options.
    • Then you can Select Change PIN password and remove the pin.
    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Aug 7, 2018
    #4
Thema:

Cannot add pin after update - asks for old pin

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