Windows 10: Cannot complete log in so new computer will not work at all

My son has a new geo book every time we try to log in it asks a parent or guardian to sign in to finish setting up when we do this it then produces an error screen which says ‘ something went wrong, it’s not you it’s us’ and gives a close option which just takes you back to the start and we are going round in circles - I have also tried completing the account using a different device with no luck and he cannot get on to the computer without completing this step - please help

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Completely new to computers

Do you realize that wish lists are not stored as a dedicated website, but logged as temporary data in your browser?

All of the links you've posted lead to nothing. This is the reason other people post screen shots, rather than linking to a wish list.


Edit:
Not intended to be snarky, just a statement of facts.

Edit:
Just so we are all on the same page; the OP is new to the forum, has not filled out any information, doesn't know about the sockets, and has basically drive-by-posted given that they have had 0 responses. All of this means we cannot conjecture on where they live ( US has dollars, Australia has dollars, and the OP could have converted from local currency). Thus, no conjecture on pricing, or available services. No concrete info means no concrete suggestions, as my generic guide should have suggested to anyone reading the previous posts.

 

Completely new to computers

oops. *Eek!

How do you take a screenshot? *Eek!


Also, I think its better to learn about computer parts and everything, and then pick out your own stuff. Then, not only do you know for sure that you have the best deal you can get for the moneys, but you have the unalienable right to knowledge.


Edit: Negate all my previous posts till I fix em.

Edit#2: I kind of fixed em.