Windows 10: Cannot complete parental consent to complete account setup for a child.

I have just tried to setup a Microsoft account for my son and I am trying to give consent for him to setup and to join my family account. Each time I try to complete consent I just get a screen that says "Something's not working It's not you, it's us."I am following the login process to login to my account successfully. The final screen just throws an error on this URL https://account.microsoft.com/family/child-consent/parent-landing/landing-error?uiflavor=web&ru=&kcft=Dc9RBGBuwSU7G%2ApORgmGB4IYs23mYrybXSmlTmT53oB%21MBblloUprdZMX6qYqW9eXAYZ5zK8tSihAmKgBn51K4ThoAAhWI0pXLaMIm89z%218R9o9B

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"Manage consent" option is completely missing from parent accounts

I have encountered a problem with managing a family of accounts. I contacted Microsoft Support, the tech support rep escalated the issue to a security team, and the security team has given up. They directed me here for further help.

The issue: My main Microsoft account is enrolled in a family with a second parent account and a child account for my child. Currently, I control all three accounts. I would like to remove the second parent account, but cannot do so until I "manage consent" for the second parent account over the child account. However, there is no "manage consent" option anywhere - it is just completely missing.

Explanation:

I have a Microsoft account with a Minecraft license. I wanted to play Minecraft with my child, which required creating a child account and purchasing Minecraft again. When signing up the child account, I was given the option of logging in via email or phone number. I chose phone number. Unbeknownst to me, many years ago, I had created another Microsoft account using that phone number. As a result, a family was created that included the child account and the "phone number" account as the parent.

This scenario led to a weird management problem: neither the child nor the "phone number" parent could be removed from the family. Apparently, part of the family permission structure was associated with my primary account, so the "phone number" account did not have permission to leave the family or remove the child.

The tech support rep suggested logging into the "phone number" account and inviting the primary account to join the family. That worked, and the primary account now has parental control over the child account - I can set screen limits, authorize the Minecraft purchase, get weekly reports, etc.

The last step in this process is to remove the "phone number" account from the family, as it is redundant and unneeded. Two such options are available: I can login to the primary account and request to remove the the "phone number" account from the family; or I can login to the "phone number" account and request to leave the family.

However, when I select either option, I receive a message indicating that the "phone number" account cannot leave or be removed from the family until I "manage consent." I presume that this means removing the parental control of the "phone number" account over the child account. There is also a link purportedly to a "manage consent" page - but this page simply reads:

"U.S. law requires a parent to manage consent for children. Click here to manage consent: (hyperlink)"

...and the hyperlink takes me right back to the general "family" page.

Thus, my issue: there is no option to "remove consent" anywhere! I have repeatedly logged into all three accounts and have exhaustively searched every nook and cranny of all three account profiles. The closest I ever get is that page with the one-line legal statement and a circular link right back to the profile page.

This issue has befuddled an entire tech team within Microsoft Support. I'm hopeful that someone here can provide some insight as to where to find the "manage consent" option.

 

"Manage consent" option is completely missing from parent accounts

Hi

Thanks for your waiting.

In regards to the problem itself, there is a step that may help you here.

Go to Managing parental consent (microsoft.com) and follow the instructions for changing the child account to an older age, remove the phone number account, and then change the child account back to the correct age, then add it to the actual parent account only to see if it works?

Feel free to post back if you need more assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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