Windows 10: Cannot connect Sony WH-1000XM4 headphones to Windows 10 Asus laptop

No matter what I try the device refuses to recognise them. I’m making sure that Bluetooth is enabled something that automatically happens once they’re switched on and click on “Add Bluetooth or other device” and click “Bluetooth”, but it just loads and the headphones never show up on the list of devices.I’ve made sure already to tick and apply the “Allow Bluetooth devices to find this PC” box in the “Bluetooth Settings” menu of the computer, and the laptops are directly next to the laptop, so I’m at a loss as to why it’s failing.They connect to my IPhone 6s Plus just fine, and that’s older t

:)

 

Bluetooth Sound Output with Sony WH 1000xm4

I have a new pair of Sony WH 1000xm4 bluetooth headphones that pair and play with my iPhone no problem. With Windows 10, I am able to pair the headphones and they show up as a paired bluetooth device, but then there is no option to select them as the sound
output. I am using an MSI g66 stealth laptop. I have the latest version of windows (version 2004).

I have tried all the usual steps (unpairing and re-pairing, updating windows, updating firmware on the headphones, coming back the next day and trying all of those steps again). I have also sought support through windows who has recommended uninstalling
and reinstalling the drivers, which I have done a few times now without fixing the problem.

Put another way, the central problem is that in the device manager the headphones show up as a bluetooth device, but NOT under 'Audio inputs and outputs' and therefore I am unable to select them as an audio output under windows settings

My hunch is that the windows driver is screwed up. I think I want to try installing a third party driver, but I do not know which driver.

 

Unable To Connect Boase Headphones To ASUS Laptop.

Hi Chris,



Thank you for writing to Microsoft Community Forums.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the model number of the Bose headphone?
   
2. How are you trying to connect the headphones to the laptop?
   
3. What is the model number of your ASUS laptop?
   
4. Are you using a wired or a wireless Bose headphone?
   

I suggest you to follow the steps mentioned in Connecting To A Computer
and try connecting your headphones to the laptop.



If you are still facing issues connecting the headphones to the laptop, I suggest you to elaborate on the issue, so that we can understand the concern and reply to us to help you further.

 

Sony bluetooth headphones have static when connected to Dell laptop

Hi, my Sony wf-1000xm4 headphones have a crackling, static noise when connected to my Dell G5 15 5590 laptop that's running Windows 10, they sound fine when connected to my phone, I also had a different model of Sony headphones (WF-C500) that did this as well. Any help would be appreciated.