Windows 10: Cannot connect to Internet or Login to Windows

Hello, I have an Asus ROG Laptop with an i7-7700HQ and a Gtx 1060 and I have been having the problem where I cannot use the pin to login to windows like I normally do. I forgot my password and went to reset it, but even when I reset it from a different device I couldn't use the new password on my Windows laptop because it will not connect to any network. It simply shows the no connection indicator in the bottom right, and no connection including ethernet will cause it to connect and update the password. Because I do not have the password, I cannot launch into any of the safe modes, and even cannot fully wipe my pc. When I try to press any of the forgot password buttons it simply reloads the login screen. Please help, this has rendered my PC totally unusable.

:)

 

Login problem with no internet connection.

Hello Lizgill,

We realize the inconvenience you are experiencing with not able to login to your system. We will certainly help you.

For the new password to sync in your device the internet connection should work. As we see that you are using wireless connection, we suggest you to use Ethernet (Wired) Internet connection and then try to login. This is the best possible attempt
we can do to see if you are able to login to your system. Once you are logged in we can proceed further with the network troubleshooting steps on your system.

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

Windows 10 Internet Connectivity Issues with various programs

Hi,



Apologies for the late reply.



Try the following steps:

I would suggest you to run Internet Connectivity troubleshooter:





Try the following steps:

• 
  Click "Search" and type "Troubleshooting" without quotes and hit enter.
  
• 
  Click “View All”
  
• 
  Select "Internet Explorer connection"
  
• 
  Click next to run the troubleshooter.
  
  
  
  Regards,
  

 

loss of internet connection

Hi Lawrence,

Since you are still experiening internet connection issue, what we can suggest is for you to try and have the Internet Connections troubleshooter. Kindly try the steps below:

• 
  Right click the
  Start
  menu and select Control Panel.
  
• 
  Change the
  View by: Categoryinto
  Large icons.
  
• 
  Select and click
  Troubleshooting.
  
• 
  Click
  Network and Internet.
  
• 
  Click
  Internet Connections.
  
• 
  Follow the on screen instructions and wait for the troubleshooting to complete.
  
• 
  After troubleshooting is completed, check the status of the troubleshooter shown on the window.
  

Let us know how it goes.