Windows 10: Cannot connect to other PCs using remote desktop app

Steps I have tried:* Restart remote desktop and remote access services* Add certificates for remote desktop connection - missing certificates* resetting network using command prompt* Restart SSL certificates* Flush DNS to reset connection* Tried to allow log on through remote desktop services via gpedit.msc but folder is missing* Checked if capacity for VDI or virtual Desktop has exceeded* dropped network connections and reconnect* restart PC`s* Mapped both PCs to see if both or either PC will detect the other PC using IP address - failed* no 3rd party AntiVirus blocking Connection.

:)

 

Remote Desktop Connection problems


Have you tried Remote Desktop Connection, to connect from your Windows 10 laptop to your Windows 7 desktop? Try it first, post back and tell how it went.

Some additional help because you mentioned you are a remote newbie *Wink. The windows 7 related tutorials from our sister site the Seven Forums:

1. On Windows 7 desktop, set network location to either Home or Work (I recommend Work):
   • Network Location - Set as Home, Work, or Public Network - Windows 7 Help Forums
2. On Windows 7 desktop, allow incoming remote connections:
   • Remote Desktop Connection (RDC) - Network - Windows 7 Help Forums
3. On Windows 7 desktop, find out its IP address:
   • IP Address - Locate and Find for Your Computer - Windows 7 Help Forums
4. On Windows 10 laptop, start the Remote Desktop application and connect to the Windows 7 desktop using the IP address from step 3 above (see Part Three in the tutorial):
   • RDC - Connect Remotely to your Windows 10 PC - Windows 10 Forums
   • Notice that although the tutorial is written for Windows 10, it also applies to Windows 7

Try the above, post back how it went.

 

Remote Desktop App

Hi John,

This issue may arise if either computers are not connected to the internet. To isolate your issue, kindly answer the following questions:

• Why did you download a remote desktop app?
• Have you tried reaching the PC you want to control using another PC aside from the one you're connecting from?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator