Windows 10: Cannot connect working bluetooth device

I have bluetooth headphones, and although they connect to one of my windows 10 laptops, it will not connect to another.

:)

 

Cannot use bluetooth device

1 Pairing is done in Settings, Devices
1.1 You click on Add Bluetooth or other device
1.2 You choose Bluetooth
1.3 If there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
1.4 The computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then Windows could not detect it.
1.5 It connects - pairing includes connecting
1.6 The computer sounds a buzz in the earpiece then displays Your device is ready to go and you click on Done
1.7 The device is shown in the devices list below the subheading Audio and it shows it as connected
1.8 The device should also appear in Control panel, Sounds, Playback tab
1.9 The device should also appear in Control panel, Devices & printers
1.10 {I just paired some bluetooth earphones as I typed so I could make sure these notes were correct} You use a music player and the sound comes out of the bluetooth earphones

2 If this is not happening for you then go to Contol panel, Devices & printers
2.1 Right-click on the device & select Remove device
2.2 You can now try pairing from scratch again
2.3 Several other users have reported that only removing the device with Bluetooth command line tools - BluetoothInstaller allowed them to re-pair again [see xzion's guidance below]
2.4 Yet others reported that only the KeithM code or Bungee's guidance worked for them [see below]

3 Where is this all going wrong for you?
[I assume we are definitely talking about bluetooth headphones/earphones. I understand that WiFi ones do also exist.]


4 Additional guidance -

Unpair a Bluetooth Device - TenForumsTutorials
Connect a Bluetooth device in Windows - Windows Help

Steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - TenForums
Steps to completely remove a belutooth device so pairing can be done again [post #22, KeithM] - TenForums
Steps to completely remove a belutooth device so pairing can be done again [post #39, Bungee] - TenForums
Several people registered in TenForums just to be able to thanks xzion, KeithM & Bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.


Denis

 

Cannot use bluetooth device

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Bluetooth devices will not connect

Hello Jean57sn, my name is Irisdiel and I am an independent advisor.

Down below I'm going to provide you with steps and instructions on how to help you with your issue which was listed by Lenovo Support to best help you.

Make sure your computer has the necessary hardware and that wireless is turned on. Bluetooth requires both hardware and software to work. Not all wireless networking hardware supports Bluetooth.

Method 1:

Step 1: Enable Bluetooth radio If Bluetooth is not turned on it may not show up in your control panel or device manager. We first need to enable the Bluetooth radio Press the key or button to enable your wireless adapter. This key may be the, F8 or Press Fn+F5
(or F5).

Step 2: Check the Bluetooth drivers

Click Start and search for "Device Manager"

Look for all Bluetooth listings by opening the Network Adapters category and the Bluetooth Radios category (if available). If you can't find any Bluetooth listings under Network adapter and Bluetooth radios proceed to next step B

Make sure the driver has no Yellow exclamation mark or Down arrow sign

- Yellow Mark = The Bluetooth hardware is not responding or set up correctly. Updating or reinstalling Bluetooth drivers may correct this problem

- Down Arrow= Bluetooth is disabled. Right-click the device and select Enable to turn on Bluetooth.

Method 2: Enable Discovery Mode

Click Start and search for "Change Bluetooth"

From the Options tab, select Allow Bluetooth device to find this computer, and make sure Allow Bluetooth devices to connect to this computer is selected.

Click OK and try to connect to your device. If problems persist, continue to the next step.

Method 3: Update Bluetooth Drivers

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Right-click and select Update Driver Software,

Select Search automatically for updated driver software, and then follow the rest of the steps.

Then...

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Select Uninstall

Restart your machine and Windows will automatically install the driver after you logged in

I also suggest you refer to Lenovo support down below as this issue has to do with Microsoft for best support:

URL:
https://support.lenovo.com/us/en/solutions/ht50...

Thank you and good luck,

Regards- .