Windows 10: cannot create folders in windows mail app

when I go to 'more' in the mail app and click + a dialog display appears however when I enter the name of a new folder and click enter it appears momentarily in the folder list then disappears and a message appears at the top screen saying that the action could not be completed. I have tried the suggestions from the windows help site but nothing works. it appears that my only solution is to uninstall and reinstall the app, however that is not possible because I don't want to lose all my e-mails and accounts.
I think that the problem is definitely with the app and not some weird Windows thing because I can create new folders with my Gmail account.
Any suggestions will be appreciated, thanks in advance

:)

 

Mail for windows 10 - will not create folders

Mail for Windows 10 offers the ability of creating your own folders and subfolders. I have followed the steps to do this however I keep getting an error message saying the folder could not be created. My software is up to date and I have tried the other
troubleshooting suggestion offered (closing the app and opening it again) without success. Other ideas to fix this?

 

Unable to syncrionise and create new Folders Windows Mail app

Hello Geoffrey,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with this issue.

Which is the type of email account you have configured in Mail app? Is it POP3/IMAP/Exchange server/any other email account?

The Windows 10 Mail app does not currently have support for creating folders. However it will sync any folders that exist on your email server. In most cases you can manage the folders that exist on the servers via the web by signing into email providers
email web site.

I suggest you to install all the pending Windows updates and check if it helps. If the issue persists, I suggest you to remove the e-mail account and try to re-add it and check if it helps.

You may also follow the below steps to change the Mailbox sync settings in the Mail app and check if it helps.

• Open the Mail app.
• Click on the gear icon (Settings) from the bottom left corner in the Mail app.
• Click on the Accounts under
  Settings.
• Click on your account and select Change settings.
• Click on the Change mailbox sync settings and check in the
  Sync options.

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Mail app will not open on 10041.


Hello Adam,

This is the suggested solution below if you haven't already tried it. *Smile

In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

• Open powershell as administrator
• Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
• Re-install Mail, People and Calendar from the Store (green tile)