Windows 10: Cannot Delete Billing Address on Microsoft/XBox Account Profile?

Discus and support Cannot Delete Billing Address on Microsoft/XBox Account Profile? in Windows 10 Gaming to solve the problem; Following on from this post which is now locked:... Discussion in 'Windows 10 Gaming' started by IvorTollah, Jul 19, 2018.

  1. Cannot Delete Billing Address on Microsoft/XBox Account Profile?


    Following on from this post which is now locked:


    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store-winpc/how-do-i-delete-my-unused-billing-profiles/04215cf6-ffad-44b4-bef2-54b04e2deb4a


    There is no user-option to delete an incorrect billing address on your Microsoft account profile. You need to go to their online help chatbot, ask to talk to a real person, wait in line for however long it takes for a real person to get to you and then explain that you need to have your incorrect billing profile addresses deleted.


    I did this today, took about 20 minutes and the issue was resolved no problem.

    :)
     
    IvorTollah, Jul 19, 2018
    #1

  2. profile/gamertag

    Hi Fiona,

    The email address that you used to create your child's Xbox Live account should be the same as the email address that you will use to log in on Windows 10. Once you are logged in to the same email address, it will show the same Xbox Profile, gamerscore and
    achievements.

    To better assist you with your concern, please clarify the following information:

    • Is there an email address attached to your child's account on the Xbox 360?
    • Did you create a new Microsoft Account or email address for the Child account online?

    If the child account on Xbox 360 is not attached to an email address, follow the steps on this

    link
    to connect an offline profile to a Microsoft Account and join Xbox Live.

    If it is already connected to an email address in your Xbox 360, you can go to this

    link
    and follow the steps to change the email.

    Keep us updated with the results after performing the suggested solutions above.
     
    Loraine Mon, Jul 19, 2018
    #2
  3. xbox 1 microsoft account switching

    Thanks for getting back to us.

    You may proceed with the steps provided on this
    link
    on how to change the email address associated with your Microsoft account. Updating the email address of your Microsoft account will automatically change the Microsoft account you're using on your Xbox profile. The
    steps on that page won't delete or affect your Xbox profile. This will just update your profile's login credentials.

    Note: You may need to wait up to 24 hours for the changes to take effect.
     
    Catherine Cus., Jul 19, 2018
    #3
  4. Cannot Delete Billing Address on Microsoft/XBox Account Profile?

    Xbox One PayPal Issue

    Hi,

    Outdated billing information is a possible reason as to why you're encountering this issue. Another factor is the privacy settings of the account. For us to determine the root cause of this issue, kindly answer the following questions:

    • Have you made any changes to your account or the device before encountering this issue?
    • Are you using an adult account?
    • Have you tried using a different payment instrument like a credit card to check if the same thing occurs?
    In the meantime, we suggest that you follow the steps provided on this
    link
    on how to update your billing contact information online. To update the account's billing address, refer to the steps below:

    • In a browser, go to
      My Account
      .
    • If needed, sign in to the Microsoft account you want to change.
    • Select Payment & billing, and then select Billing info.
    • Select Edit profile, and then follow the instructions to correct your billing address.
    • Restart your device, and then try to make the purchase.
    Another solution you may perform is to update the account's permission settings. See

    Xbox One online safety and privacy settings for parents and children
    for the steps. Make sure permission to purchase is set to allow.
     
    Catherine Cus., Jul 19, 2018
    #4
Thema:

Cannot Delete Billing Address on Microsoft/XBox Account Profile?

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