Windows 10: Cannot delete the windows cleanup

for some reason this previous windows update cannot be cleanup, i run remove files a few time still cannot get rid of this file,is there anyone have this problem before? what step i should take for get rid of this file?

:)

 

DISK CLEANUP

Hello,



Thank you for writing to Microsoft Community Forums.

1. Which files are you trying to delete using disk clean up?
2. Which version of Windows are you currently using?

Please reply back with the information to the above questions in order to provide you with appropriate troubleshooting steps:



I understand that you are trying to free up memory using Disk Cleanup. If you are trying to delete files using disk cleanup on Windows 10, I suggest you to refer the following article on

Disk cleanup in Windows 10 for steps to perform disk clean up on your PC.



Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Cannot delete Windows OLD using disc cleanup.

Hi Peter,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• What happens when you run disk cleanup? Do you get an option to select previous OS?
• Do you receive any error message when you run disk cleanup?
• Why you want to remove Windows.old folder?

You may follow the below steps and check if it helps.

• In search type disk cleanup and hit enter.
• Click on cleanup system files.
• Under files to delete select previous operating system and click
  OK.

Note: Windows.old folder contains all the important files (user data, Program Files, Windows files, etc.) from the older version of Windows that was installed on your computer. However, before deleting it, I would suggest you to browse through
the folder and make sure you don’t have any important files in there. Having done that, you can go ahead and delete the folder.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

In Disk Cleanup, should I delete Thumbnails?

Hi Marcia

The correct way to run disk cleanup is explained below, you need to run it twice and yes, delete everything suggested by Disk Cleanup:

Open File Explorer

Click on your hard drive

On the Manage Tab, click Cleanup

Let Disk Cleanup do its initial scan

Select Everything in the list and choose Delete

Start Disk Cleanup again

Let Disk Cleanup do its initial scan

This time in the resulting dialog, click 'Cleanup System Files'

Let Disk Cleanup run another scan

Select Everything in the list and choose Delete